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Home Care Operations Manager (Regional Operations Team Leader) - Bendigo

Benetas - Hawthorn, VIC

Voluntary, Charity & Social Work
Source: uWorkin


Regional Operations Team Leader (Home Care Operations Manager) - Bendigo

Permanent, part-time | Bendigo location | Leading not-for-profit

  • Work for a Leading Not-for-Profit Organisation
  • Great Working Environment
  • Salary Packaging Benefits plus access to Tool of Trade vehicle
  • Passionate about quality of care and excellent client outcomes
  • Secure and grow new Home Care Packages in the region
  • Lead and mentor a team based in Bendigo
  • Support our Macedon Ranges, Grampians and Hume regions

We have an exciting opportunity for an experienced Team Leader/Operations Manager in Community Health, Home Care Packages and/or Client Assessment field.

We are looking for a proactive and client centred individual with demonstrable management skills to lead the Rural North Western team to provide excellence in customer service to our valued Benetas’ clients. The successful candidate will work closely with the Regional Business Manager to achieve the regional business targets, lead the team in the successful implementation of new initiatives and continuous improvement plans.

The successful candidate will drive quality of care and responsive service delivery, with a strong focus on building an inspiring culture within the team and developing a positive staff and client experience at all times.

Key Responsibilities:

  • Effectively mentor, coach and lead the team to provide excellence in quality of care and service delivery to our valued Benetas’ clients
  • Undertake client intake and assessments, including planning, monitoring and regular reviews as needed
  • Ensure compliance to Aged Care Quality Standards
  • Actively network, promote and grow referrals to Benetas services in the Rural North Western region
  • Implement best practice quality models of assessment, care plan development, implementation, review and evaluation
  • Travel may be required to Macedon Ranges, Grampians and Hume regions.

To be successful in this position you will have:

  • Tertiary qualifications in a health or social services related discipline
  • Demonstrable experience in case management of government funded packages, community resources, and relevant legislation in the provision of aged care services
  • Demonstrable minimum management experience of 5 years
  • Demonstrable understanding of the Aged Care Quality Standards
  • Exceptional interpersonal and communication skills to demonstrate empathy and understanding of older clients and their families
  • Ability to analyse data and generate reports in Word and Excel programs
  • Competent in working with client management databases and various enterprise related processes and programs

The Benefits:

  • Excellent remuneration package, including salary packaging A strong learning culture where you are in the driver’s seat of your ongoing development
  • Rewarding work that supports our clients to have a positive experience of ageing
  • A workplace that supports flexible working arrangements
  • Work with an engaged and passionate team
  • Employer of Choice for Gender Equality
  • A safe and supportive work environment where people are valued and encouraged to share their ideas

Benetas is dedicated to supporting older Victorians, their friends and carers, through a range of aged care and in-home services. We care about our people’s health and wellbeing and invest significantly in their development. We respect and value differences and encourage people of all ages and backgrounds to apply. Benetas is a recognised leader in Gender Equality, having been awarded an Employer of Choice citation for 14 years in a row.

Applications will be considered on an ongoing basis, therefore you are encouraged to apply as soon as possible.

To view the position description and apply for this position, please submit your cover letter and resume at https://www.benetas.com.au/careers

Applicants must have valid working rights and be willing to undergo a police check and influenza vaccination.

Hawthorn, VIC

Voluntary, Charity & Social Work


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