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January

Software Engineer

RateIt - Melbourne, VIC

IT
Source: uWorkin

JOB DESCRIPTION

If you love start-ups, are an obsessive learner, passionate about helping customers become successful and you are keen to go on a rapid personal growth journey - read on!




About Us -

At RateIt we’re on a mission to redefine customer feedback - our core purpose is to give businesses the power to make every customer experience exceptional.

That’s why we are building the world’s easiest, and most impactful, customer experience management platform. RateIt is the market leader in customer led, private feedback, captured in a way that allows businesses to place CX at the centre of their decision making. We couple great technology with a high-touch support model to help customers identify and deliver experience improvement opportunities - improving not only their overall customer experience, but also driving customer centric growth.

We work with amazing brands like 7 Eleven, Woolworths, YMCA, ShaverShop and Fullerton Healthcare to help them understand what their customers think and feel in the millions of interactions that happen each day.

While RateIt has traditionally been strong in Retail, Hospitality and Fitness segments, the current environment has also opened up unique opportunities in Aged Care, Disability Care and Health Care. We have quickly complemented our “Customer Experience” Platform with “Visitor Experience” and “Employee Experience” products to cover a wider set of needs. We are now looking to build and grow these new products, and win more market share in these segments.


Read more about what we’ve built here:

https://zipline.app

RateIt is a modern SaaS start-up with teams across Sydney, Melbourne, Singapore, Bali, Brisbane and Perth. This role is ideally based out of Melbourne.



About the Role -

Our company depends on customers; what customers buy, or choose to use, is our “product”. The product is the result of what our product & design team builds.


This role is responsible for deeply understanding our customer needs and challenges and working with product and design to implement the right solutions to fit those needs and solve those challenges. You will be responsible for finding the right balance to quickly build sustainable solutions and maintain long-term scalability and quality of the technology component of our product.


This is a unique opportunity to join the RateIt product team at an exciting time as we start to scale our products, and grow our empowered team.



The core activities for the Software Developer role are -

  • Shipping code to production. While you might have a preference for a particular technology or part of the stack (i.e. front-end), we expect you to be able to deliver a user story start to end.

  • Rapid prototyping. Sometimes we don’t fully understand what would be the best solution for a particular challenge. You need to be able to rapidly prototype something so we could bring it to our users to learn more from them.

  • Working in a cross-functional team to ensure our solutions are highly viable and feasible. We want to be able to rely on your technology expertise to shape our solutions.

  • Analysing and solving existing technology problems and tech debt in the product. Surfacing a backlog of high-impact technical improvements

  • Working effectively with the design team to fine-tune and improve the visual appeal of our products.

  • Using customer and peer feedback, and data to make informed technical decisions.

  • Participating in and contributing to the discovery and experimentation process. We’re a discovery-driven delivery team. We make bets, accept that some will fail, believe in experimentation, and deliver in small batches while integrating often.


Key technologies you will be using:

  • .NET Core, C#

  • Angular, Backbone.

  • SQL, Firebase

  • Azure, GCP

  • Flutter for mobile applications



About you - 

  • 10+ years of relevant work experience in modern technology companies (SaaS, ECommerce, B2B)
  • Hands-on experience working in modern cross-functional teams with developers, designers and product managers
  • You’re excited about technology, have a wide range of of tools in your toolbox and know when to use what
  • Impressive communication ability and stakeholder management skills
  • Excellent comprehension skills to quickly grasp business context and customer problems
  • Ability to act in ambiguous situations with limited information and make decisions quickly
  • Being able to operate effectively in a rapidly evolving, fast-paced environment
  • Experimentation mindset
  • Ability to think and deliver iteratively
  • Pragmatic thinker, with ability to balance customer and business needs with technical constraints
  • Passion for technology and for being a part of a fast-growing SaaS company


Our promises to you:We believe in creating an awesome workplace where you are doing meaningful work, building meaningful relationships, and having fun. Our promises to you are:

  • You will be empowered to solve problems and will be given the right tools and culture to get it done

  • You will always know where you stand with management - no games or politics here

  • We want you to always be learning and growing – so will support you in that journey by giving you a generous monthly allowance for books, courses & your personal fitness

  • Encourage you to speak up, both about what's great and what's not

  • We will celebrate your hard work and key milestones



What you’ll love about working at Rate It
    • Above industry average salary & package (inc. a range of benefits)

    • Share options in the company (& join us on our hyper growth start-up journey!)

    • Strong influence on future product direction

    • Great team full of CX geeks

    • An incredibly fun working environment!



If you’re a great fit, we'd love to hear from you!