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Change Analyst (Citrix Upgrade)

u&u - Brisbane City, QLD

Source: uWorkin


The details:

  • Citrix Implementation or Upgrade experience essential
  • Brisbane CBD
  • ASAP start | June 30 2021 + extensions
I am currently partnering with one of Queensland’s most innovative and respected organisations to find an experienced Change Analyst to drive change management activities on a Citrix Upgrade program of work. This is a daily rate contract initially until June 30th, 2021 with likely extensions thereafter based in Brisbane’s CBD.

The business accesses a significant number of its key applications using the Citrix platform. The existing solution is out of date, expensive to support and suffers from slow performance which impacts the organisations ability to work effectively.

Phase 1 of the Citrix Upgrade project has delivered a new technical platform along with a new Citrix base build. This base solution is currently being rolled out to Aged Care and Community Services (ACCS). The new Citrix solution is being deployed however the majority of the applications are still being accessed via the old Citrix Solution

Phase 2 of the project will focus on user roll out and application repackaging / migration so that the old farm can be decommissioned 150+ applications will need to be repackaged/migrated to support the transition to the new Citrix environment.

We are seeking a change analyst to work with the User Deployment team who are rolling out the Citrix solution. The team are responsible for ensuring the technical prerequisites are in place, sufficient user testing has been signed off, change buddies are in place and comms / stakeholder management has been effectively executed

About the Role
  • Liaise with Comms Manager on strategic communications and engagement for multiple business units;
  • Liaise with the relevant business units to confirm how all applications are accessible and used by the teams;
  • Work with BA to obtain baseline data from all teams (average login time, application launch time, etc.);
  • Co-ordinate and manage the Change Buddy / Champion network;
  • Create relevant communications content as relevant for each region for deployment and to drive adoption;
  • Liaise with Change Manager on the development and completion of OCM artefacts for deployment, adoption and embedding;
  • Stakeholder management (non-technical);
  • Release Pre-Go-Live and Go-Live communications for each Citrix rollout;
  • Monitor and action stakeholder and end user feedback;
  • Coordinate and facilitate pilot engagement and set-up;
  • Work with Applications Team in the management of resources for application testing; and
  • Communications roll out (education, awareness and adoption) for all Cluster including creating comms for all teams.
About You
  • 5+ years in previous experience in change management role as part of delivering an IT solution;
  • Experience in managing change management activities as part of a system migration across a large scale business with more than 15000 users;
  • Experience in managing user pilots in order to inform the migration decisions;
  • Progress reporting / dashboards to demonstrate progress;
  • Demonstrated experience in successfully influencing and negotiating with stakeholders to achieve goals;
  • Experience working across multiple platforms and technologies;
  • Experience in influencing others and obtaining consensus / approvals;
  • Good stakeholder management skills;
  • Excellent interpersonal, verbal and written communication skills; and
  • Experience in executing change management activities in a Citrix user deployment.
For more information please call Greg Scharf at u&u on 07 3232 9136, quoting reference number 21289. Alternatively, to submit an application, please click below.

Please submit your resume in Word format only.