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January

Customer Solution Consultant | Regis Aged Care

Regis Aged Care - Australia,

Health, Medical & Pharmaceutical
Source: uWorkin

JOB DESCRIPTION

National Contact Centre | Fantastic team culture | Based in Armadale | Looking for someone with aged care and sales experience

Regis is more than a great company to work for, it's a way of life that offers genuine opportunities for people to expand their horizons and realise their potential. Our size, reputation and growth ensures every employee has ready access to financial, professional development, recognition and wellbeing benefits that are second to none.

We are currently looking for a Customer Solutions Consultant to work on a casual basis at our Regis Head Office in Armadale. The Customer Solution Consultant is responsible for the provision of expert advice about Regis Aged Care services and supporting potential residents to access the appropriate placement in a Regis residence. As the first point of contact many customers has with Regis, this position makes a key contribution to building Regis' reputation as a leading provider of aged care services.

Your role

  • Respond effectively to inbound calls
  • Provide information and advice about Aged Care Service access
  • Set up and coordinate facility tours in conjunction with Facility Managers and Sales Teams
  • Cross-sell multiple facility's where appropriate
  • Send appropriate enquiry packs to customers on the same day as receiving an enquiry
  • Facilitate the management of complaints in a timely manner
  • Out bound calls to be made to representatives of all new residents
  • Maintain current information about the management, locations and services associated with each facility
  • Conduct tour liaison calls and permanent/respite feedback calls
This is the role for you if you have exceptional interpersonal, communication, customer service and sales skills. Ability to learn and work on new computer systems is essential as well.

But above all, you are a team player.

Employee Benefits

As part of the Regis family, you will have access to a range of employee benefits including, but not limited to:
  • Well-structured training specific to Regis that sets you up for success
  • Financial studies assistance support to enable you to continue to develop
  • Access to a structured 4 week on-boarding program
  • Individually tailored development plan
  • Access to discounted health care, gym memberships and free influenza immunisation
  • Free counselling through our Employee Assistance Program
For a career that's more than just a job, hit the apply now button.

Regis Aged Care