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Chsp Intake Officer

Arcare Aged Care - Melbourne, VIC

Voluntary, Charity & Social Work
Source: uWorkin


Full Time permanent position
Epping Location
On the Job training

Arcare is a proudly family-owned aged care business that now has over 40 residences throughout Victoria, Queensland and New South Wales. In 2005, Arcare started offering in-home services and support to the community through our home care division. Our home care team can provide privately funded in-home services, government funded home care packages and disability services across Metropolitan Melbourne, the Mornington Peninsula, the Sunshine Coast, Brisbane and the Gold Coast.

About the Role
The CHSP intake officer is responsible for managing client referrals from the My Aged Care Service Provider Portal. initial contact with Client, the preparation of Client Care Plans, completion of OH&S documentation and confirmation of Commonwealth Home Support Plan (CHSP) Services. The position will report to the Home Care Services Team Leader Victoria.

Responsibilities include, but are not limited to

Manage client referrals and update service information via the My Aged Care Portal
Complete the AHC Intake process for CHSP referred clients
Manage the central CHSP client log
Needs-based client-centred phone Assessment, ensuring client choice and preferences
Access information for clients, family etc and mail out to clients
Appropriate referrals
Strong focus on wellness, reablement and restorative care on a short-term basis
Accurate record keeping for reporting requirement
Attend to any other duties as directed by Team Leader
Adhere to per Arcare Home Care policy and process
Handle sensitive information in a confidential manner
Data entry on Care Link+ to ensure client and staff records are up to date and complete
Complete OH&S inspections and reports that will ensure services can be delivered in a safe environment

Skills and Experience

Relevant qualifications and experience in community aged and/or disability services.
Demonstrated knowledge and experience working within the area of Community Aged Care
Experience, knowledge and understanding of the CHSP programme and the Wellness and Reablement support is highly desirable
Extensive experience in the preparation of client care plans
Competence in computer-based data processing, word processing and spreadsheets.
Experience in conducting Occupational Health and Safety inspections and associated documentation
An excellent knowledge and understanding of the service sector and the role and operations of Local Government
A thorough understanding of wellness and reablement principles
Ability to work autonomously with strong communication and reporting skills
Effective communication skills, reliable, flexible, and a team player
Current drivers’ licence
Arcare is a family owned business therefore open and respectful relationships is the most important thing that we do. We believe that through sharing our stories and ourselves we are able to recognise and celebrate the uniqueness of every person. Arcare is also very committed to nurturing people, new ideas and personal growth by remaining flexible and open to possibilities


Supportive, friendly and caring organisation
Family owned business
Training Plan & Educational Opportunities
Senses Framework to ensure staff are supported in personally meaningful goals

If you believe you have the skills, values and expertise to deliver the role of a CHSP Intake Officer please follow the ‘Apply Now’ link below and apply for this exciting opportunity

All applicants are required to undergo a National Police Check and provide evidence of right to work in Australia

Melbourne, VIC

Voluntary, Charity & Social Work


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