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Reception Supervisor

VMCH - Hawthorn, VIC

Hospitality, Travel & Tourism
Source: uWorkin


Apply nowJob no:500389
Work type:Full time
Categories:Retirement Living

  • Full time position based in Hawthorn
  • Great culture with fun, friendly team and supportive environment 
  • Excellent Not for profit Salary Packaging Benefits

About the role

As the Reception Supervisor, you are responsible for assisting the Manager in maintaining efficiency of administrative and professional services at the highest standard, whilst at the same time maintaining a safe and comfortable environment for Residents in all day to day operations.

  • Design and implement procedural processes in consultation with the Manager, ensuring adherence to VMCH policies and procedures
  • Manage the reception area to ensure the provision of best practice telephone and mail communications, and to maintain the professional image of the site and VMCH
  • Provide supervision and direction to reception team to ensure the smooth running of the facility/function at all times, in consultation with the Manager
  • Assist with bookings and arrangements for functions in dialogue with the Manager and Food and Beverage services
  • Undertake general housekeeping duties, ensuring common areas are always presented at five-star standard, reporting any requirements for repairs, maintenance, and special cleaning to the Manager

Skills & experience

  • Current Responsible Serving of Alcohol (RSA) and Level 2 First Aid qualification
  • Previous experience in an aged Care or retirement living facility
  • Extensive experience in reception, administration, and customer service
  • Demonstrated experience in supervision and leadership of teams.
  • Knowledge and experience in using MS Office programs, rostering, and payroll systems

Strong interpersonal skills, including the ability to communicate effectively and compassionately with other stakeholders.


As an employee of VMCH you will be provided with ongoing personal and professional development, career pathways opportunities, a positive and supportive workplace culture and excellent salary packaging benefits.

About us

VMCH are a Catholic not-for-profit organisation, providing services including affordable housing, residential aged care, retirement living, community and disability services and specialist education to 7,600 people across Victoria. We operate in over 50 locations, have 2,600+ employees and over 600 volunteers maintaining our 24/7 service to vulnerable people across Victoria.

If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you!

To work at VMCH, you will be required to supply proof of work rights, an Australian Criminal History Check, Evidence ofFlu Vaccination obtained within last 12 months and a Victorian Employee Working with Children Check. You may also be required to supply an International Police Check.

We do not accept unsolicited applications, resumes and phone calls from recruitment agencies.

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time