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Housing & Homelessness Support Worker (H2h)

Wintringham - South Melbourne, VIC

Voluntary, Charity & Social Work
Source: uWorkin


About the role

  • Join a rapidly growing not-for-profit organisation committed to social justice
  • Wintringham promotes ongoing training and professional excellence
  • Competitive pay rate: $35.28-$43.72 per hour (dependent on qualifications)
  • Choice of fully maintained Wintringham vehicle or generous motor vehicle allowance
  • ​Access to NFP Salary Packaging
  • Full Time (38 hours p/week)
  • Multiple positions available servicing Northern, Western & South Eastern Metropolitan Melbourne areas
  • Office locations TBD – travel to different housing sites required


We are currently seeking proactive individuals to join our Housing and Homelessness Team as a Housing & Homelessness Support Worker. The Housing and Homelessness Support Worker (HHSSW) will be a member of the new Homelessness to a Home (H2H) team in Metropolitan Melbourne. Reporting to the Housing & Homelessness Support – Practice Lead, you will manage a mixed case load of H2H clients whilst also working with clients by linking and referring them into clinical services and social and recreational activities.


  • Ensuring clients obtain access to Home Care Packages (HCP) and NDIS by providing referrals and case management assistance.
  • Reviewing client file documentation across program areas to ensure the timely and accurate recording of information and monitor service delivery for quality.
  • Responding to client feedback and complaints in line with Wintringham policy and procedures.
  • Utilising relationships within sectors to assist access into other services and systems.
  • Working collaboratively with the other support workers and teams to ensure a collaborative team culture is maintained.


Client and staff safety is paramount to us at Wintringham. Throughout the COVID-19 pandemic, we have and will continue to ensure that our staff are supplied with the resources they need to guarantee they are working in a safe and risk-averse environment. If you gain employment with Wintringham, you will be provided with all necessary personal protective equipment in accordance with the advice from the Department of Health & Chief Health Officer throughout your working day. We have strict COVID-19 policies and procedures to ensure that our staff as well as our clients are kept safe in the community.


We are committed to offering an enjoyable, safe and flexible workplace that provides a work-life balance. When you are working with Wintringham, you will have access to the following benefits:

  • Access to exclusive not-for-profit salary packaging: salary package your personal expenses up to the amount of $15,900.
  • Continuous development: we believe in giving our staff the skills they need and will keep you up to date with yearly qualifications such as behaviour management, first aid, CPR and manual handling. We offer many growth opportunities and have a strong internal recruitment program.
  • Free access to wellbeing services + discounts to retailers: When you are employed at Wintringham, you will have access to our Employee Assistance Program, Staff wellbeing portal as well as discounts to some of Australia’s leading retailers.


  • A qualification in Social Work, Welfare, Community Services or equivalent
  • A current Victorian drivers licence and willingness to travel to various housing sites around Northern Melbourne
  • Experience in a support worker role in Intensive Case Management with specific training and/or experience in: AOD Mental Health and Family Violence or Homelessness services.
  • Experience in working effectively and sensitively with a broad range of clients, including those with high support needs and challenging behaviours
  • An understanding of the Housing and Homelessness Service sector My Aged Care, NDIS and other relevant service systems.
  • Proven commitment to excellence, accountability and innovation in best practice service delivery in the fields of homelessness and housing support.
  • Well-developed communications skills and the ability to with engage people from varying backgrounds.
  • First Aid Certificate

Wintringham is an Equal Opportunity employer and embraces differences in gender, diversity, ethnicity, race cultural background, ability, religion and sexual orientation. We are committed to the safety of our older persons and have zero tolerance for elder abuse.

We acknowledge the first peoples of Australia and their unique role in our history and society and encourage Aboriginal and Torres Strait Islander people to apply for advertised positions. We recognise the benefits that diversity and inclusion contribute to help Wintringham achieve our goals and vision of ending homelessness.

South Melbourne, VIC

Voluntary, Charity & Social Work


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