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February

Village Manager

Amana Living - Perth, WA

Property & Real Estate
Source: uWorkin

JOB DESCRIPTION

Amana Living is one of Western Australia's largest not-for-profit providers of care, accommodation and support for older people. We are proud of our reputation as a trusted, multi-award-winning provider, driven by a firm belief that the second half of life is for living. We offer a broad range of services, including residential care facilities, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services.

The Village Manager is responsible for liaising directly with the residents within our villages, providing regular support and exceptional customer service to ensure our residents needs are being met. Along with facilitating the co-ordination of reports, records management and resident correspondence, whilst maintaining with Amana Living Philosophy of Care and living the 3Rs culture. This role will be responsible for supporting 3 villages in Mosman Park, Shenton Park and Karrinyup.

The Role

  • To be the first point of contact for all village residents and their families
  • Manage and monitor the village budgets and Key Performance Indicators to ensure the village maintains within budget and report any discrepancies or abnormalities to the Operations Manager
  • Monitor the property maintenance needs and services within the village. Ensure that residents within the village are clear on how to report maintenance and gardening issues. Follow up with the Property Team to ensure that necessary maintenance is carried out in a timely way
  • To maintain an awareness of all issues which may affect the village and, if necessary, at any time, escalate these to the Operations Manager or the General Manager Your Home
  • Collaborate with the Resident group and the Committee to create a vibrant social community for all Residents. Ensure that the interests and needs of the Resident group are supported through activities and services provided through the village


Essential Criteria

While your Retirement Village / Aged Care industry experience complemented by hands-on sales experience will set you apart, you will also:
  • Have demonstrated experience with administration and record keeping, basic accounting and budgeting.
  • Be excellent at fostering solid professional relationships, and possess an inclusive, positive and collaborative style. This is important given that the role relies on creating productive relationships and partnerships with residents, other Village housing teams and external service providers/community organizations.
  • Bring to the role strong ownership and a proven ability to work autonomously, with a focus on continuous improvement and proactive communication.
  • Be “tech savvy” and have the aptitude, resourcefulness and drive to acquire a working knowledge of new programs and systems as required. Solid Microsoft Office suite skills are a given (including Word, Excel, Outlook).
  • Be approachable, empathetic, honest, patient and kind-natured, and importantly possess a sense of humor!
  • Have a solutions-focused and professional approach to managing and resolving complaints and concerns in a timely manner.
  • Have a knowledge and understanding of meeting procedures.
  • Hold a Senior First Aid Certificate and National Police Check Certificate or can rapidly obtain.
  • Possess a current driver’s license.


INTERESTED?

If you're as passionate about delivering unparalleled service as we are then click the ‘Apply Now’ button and complete your application form online.

Advertised: 21 Jan 2021 W. Australia Standard Time
Applications close:19 Feb 2021 W. Australia Standard Time