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Client Services Officer

bta sales recruitment - Melbourne, VIC

Health, Medical & Pharmaceutical
Source: uWorkin


Location: Western Suburbs Melbourne VIC
Contract type: Permanent
Salary: $75,000 - $80,000 Annually
Manage the admissions journey for new residents & their loved ones
Work closely with customers & other stakeholders to provide insight & support
Develop a referral network by demonstrating the quality of service on offer

What's in it for you?

Join a national brand in aged care homes to demonstrate the quality of service offered for those moving into residential accommodation. You will be rewarded for your compassion and skills with a salary of up to $80k + superannuation

Additional earning: Achieve bonuses through your diligence and love of the job

Allowances: You will be provided with a car allowance to cover the cost of your travel between sites

Stability: Work for a leading brand in a growing and essential industry

Contribution: Feel valued for the experience and ideas you bring for ongoing improvements

Job satisfaction: Know that you are contributing to the health and happiness of so many people through your work

About the role

Main tasks: You will act as the primary contact for a range of stakeholders with your knowledge of care and what may be best suited to potential residents. Develop positive relationships with internal and external stakeholders to grow your network of referrers.

Other tasks:
Positively engage with all contacts you encounter on a day-to-day basis
Manage referrers, community engagement, and other contacts both internally and externally
Collaborate with your team to develop marketing and sales strategies to attract potential residents
Achieve admission and occupancy goals by providing the best solution to those in need of respite or permanent care
Research, analyse, then report on trends and legislation updates that will affect the business

About the company

You will work for a leading, Australian brand with a national reach. Benefit from the backing of a large and established company at the forefront of residential aged care. This business truly cares for all their existing and potential residents and are looking for the best fit to join the team. You will work with the broader business to achieve a balance between business goals and finding the best form of care those looking to move into aged care homes in your region.

This is initially a 6-month contract with the potential creation of a permanent position for the successful candidate.

What you must have to apply for this role:
Several years in a similar position in aged care facilities
Success in previous customer experience focused roles
Demonstrable success in achieving & exceeding high-occupancy in other homes
A clean, Australian drivers' licence and your own vehicle

You will be highly regarded if you also have:
Held a similar position with a competitor business
Demonstrable success in achieving & exceeding high-occupancy in other homes
A network of contacts to assist your referral process & community engagement

All you must do to apply for this role is to submit your resume to Steele Baillie via the "Apply Now" button below. Send your CV ASAP as I will be screening applicants from the moment this ad goes live. If you want to know more about this unique opportunity or similar sales roles, you can call me for a confidential chat on 03 9283 9099.

Please note: due to the high number of applicants, only successful applicants will be contacted.

Reference number: BBBH78400_161105651345243
Profession: Medical + Science > Account / Relationship Manager
Company: bta Sales
Date posted: 18th Jan, 2021

Melbourne, VIC

Health, Medical & Pharmaceutical


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