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Administration Officer

Alzheimers QLD - Windsor, QLD

Administration & Secretarial
Source: uWorkin


Reference: 5368460

  • Administration & Customer Service Champion Wanted!
  • Full Time - Monday to Friday
  • Immediate start on offer
  • Windsor Location

Alzheimer's Queensland (AQ) is a leader within aged care services, currently providing residential, community and home care services within South East Queensland and northern New South Wales.

Alzheimer's Queensland is highly respected for the provision of responsive and high quality services to older people, the frail aged and people with dementia.

Exciting Career Opportunity

AQ are seeking an experienced and dynamic Administration Officer (AO) for Windsor Aged Care Services to manage the smooth operations of the front office.

Hours of work are Monday to Friday each week 8:30am - 4:30pm in this full time position.

Critical to your success requires a positive and compassionate attitude with impeccable time management and organisation skills who can readily adapt to an ever changing environment within this diverse role.

Your communication style, pleasant phone manner and impeccable customer service delivery will set you apart assisting phone inquiries, liaising with management, clinical staff, carers and service providers.

Highlights of the Role

  • To provide administrative support to DOC & clinical care staff team
  • High volume data entry within Resident & Staff Management database - SARAH & ConnX
  • Manage the Staff 24 hour roster in conjunction with DOC
  • Development & maintenance of client files
  • Management of customer feedback & complaints
  • Diary management
  • General administration duties
  • Assist with resident facility tours
  • Secretarial support (including minute taking) within a culturally diverse workforce
  • Maintain staff education register
  • Assist in quality audits & monthly reporting

About You

  • Staff rostering & payroll support experience
  • Minimum 3 years administration officer experience within a busy office environment essential
  • Genuine interest in the holistic care of the elderly & people with Alzheimer's
  • Advanced Computer skills proficient in Excel, Word, Outlook & PowerPoint
  • Minimum 3 years administration officer experience within a busy office environment
  • Experience within aged or community care highly regarded
  • Well- developed communication skills - both verbal & written
  • Demonstrated ability to work with various databases
  • Demonstrated analytical and problem resolution skills
  • Handling & answering telephone enquiries in a timely manner
  • Exceptional attention to detail with a high level of accuracy of data entry


  • Administration qualifications highly regarded
  • Current Opens Driver Licence
  • National Police Clearance (willingness to obtain)

Our Culture & Benefits

  • To work within a supportive team of dedicated professionals
  • Innovative, progressive aged care organisation
  • Competitive remuneration package on offer including access to salary sacrifice
  • Rewarding position providing quality of life services to older people
  • Career advancement opportunities
  • Ongoing training & professional development

Shortlisting will commence before closing date.

Applications Close: 09 Mar 2021