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Support Services Coordinator - New Aged Care Facility

St Vincent's Health Australia - Melbourne, VIC

Health, Medical & Pharmaceutical
Source: uWorkin


Challenging and rewarding work environment in our beautiful new aged care facility

Full Time and Part Time Permanent Position based at Berengarra, St George’s Health Service, Kew campus

Work for one of Australia’s leading hospital groups coordinating and supporting our skilled Support Services team

About the Company

St Vincent’s Hospital Melbourne (SVHM) is part of St Vincent’s Health Australia and a leading teaching, research and tertiary health service which employs more than 6,500 staff across 18 sites throughout Melbourne. SVHM provides a diverse range of adult clinical services including acute medical and surgical services, sub-acute care, medical diagnostics, rehabilitation, allied health, mental health, palliative care, correctional health and community residential care. SVHM is one of Australia's leading Catholic not-for-profit healthcare providers.

About Department

Berengarra, a new multi storey 90 bed state of the art residential aged care facility comprises 60 mainstream and 30 Aged Persons’ Mental Health (APMH) beds designed to deliver contemporary best practice person centred care. Berengarra compliments a suite of existing St Vincent’s Hospital Melbourne’s residential facilities.

Berengarra is due to welcome the first residents in March, with a planned staggered opening throughout 2021 until the facility is at capacity.

About You

You are a genuine and empathetic person who has a strong focus on providing the high-quality care that the community of residents at Berengarra deserve. You have a passion positively impacting people’s lives, providing assistance and support with services in line with our resident’s needs, abilities and choices. You will have an approach that empowers our residents to be independent and have a quality of life whilst in our care. You will be a part of a dedicated, dynamic and forward thinking team that comes together for a common goal, the care of our residents.

About the Role

You will be responsible for the day to day coordination of the support services function, including; food Services, housekeeping, cleaning and laundry services for residents at the Berengarra aged care facility. The role works in conjunction with the broader St George’s Hospital Support Services team and will report to the Support Services Manager St George’s Hospital (incorporating Berengarra). You will be able to demonstrate a high level of attention to detail and the ability to communicate with staff across all levels of the organization. Both Full time and Part time positions a

The classification for this role will be GN1 ($60,320 per annum pro rata)


Coordinate the daily operations of the kitchen, housekeepers, cleaning and laundry to ensure the services are delivered in a customer focused, efficient and cost effective manner

Foster collaborative working relationships through effective recruitment, training and ongoing development of the staff

Produce, display and maintain rosters in line with Hospital EFT and EBA requirements

Backfill daily staff absences and update Kronos rostering/payroll system

Oversee the daily central food operations, including but not limited to stock ordering, food production, and completion of Food Safety Documentation and audits

Support management in the development and recording of resident food and beverage preferences and assist the Housekeepers to maximise the choice and flexibility in meal and dining times for residents

Implement and promote processes and procedures that drive workplace change and realize opportunities for improvement that keeps the teams at industry best practice

Qualifications, Skills and Experience

Food Safety Supervisor Certificate (HLT FSE005 & HLT FSE 007)

Supervision/leadership training (certificate)

Certificate IV in Assessment and Workplace Training (preferred)

Demonstrated effective people management skills, and proven ability to work as part of a team and ensure positive collaboration with all internal and external stakeholders

Proven skills in preparation of staff rosters to deliver service requirements within budget

Clear understanding of the Department of Health Cleaning Standards for Victorian Public Hospitals 2011, and clear understanding and experience in cleaning and support services is imperative (preferably in a health care setting)

Strong computer literacy, in particular with Microsoft Office applications and able adapt to new programs quickly


Being a part of a collaborative and passionate team

Salary packaging (increase your take home pay)

Employee Assistance Program

Staff Car Park

Comprehensive orientation


Please attach your resume and cover letter to your application.

At SVHM we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees and we encourage applications from Aboriginal and Torres Strait Islander Peoples. If you would like further information, contact our Indigenous Recruitment Coordinator through our careers page.

SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases (VPD) in healthcare settings. You are therefore required to comply with the SVHA Staff Health Screening Immunisation Policy, which, depending on the role you perform in the organisation will require you to undergo mandatory immunisations/vaccinations (including flu vaccinations).

All appointments are made subject to the candidate providing a current satisfactory National Police Certificate conducted by The Victoria Police as well as a National Police Check that will be undertaken by Prison Security.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.

Position Description and Critical Job Demands Checklist:Review the following documents:
Support Services Coordinator Position Description 2021

Contact Details:
Caroline Gillam - Assistant Manager Support Services

Alternate Contact:
+61 3 9231 8501

Closing Date:
4 March 2021 11:59pm

Melbourne, VIC

Health, Medical & Pharmaceutical


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