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Service Coordinator - Gosford, Central Coast, Nsw - Fixed Term 6 Months Contract

Australian Unity - Gosford, NSW

Voluntary, Charity & Social Work
Source: uWorkin


As Australias first member-owned wellbeing company we are dedicated to helping people thrive. We put our people first, customers, partners and communities.

The Home Care service programs deliver in-home tailored help enabling our aged customers to live independently, within their own homes and stay active in their local communities.


Due to continued growth we are seeking a Service Coordinator to join our Home Care Services team based out of Gosford, Central Coast NSW, for an initial 6 month fixed term contract with the possibility of going full time permanent role in the future.

The Service Coordinator will be the primary point of contact for a large caseload of Aged Care clients whilst managing a team of direct reports, who deliver our services across Domestic and Personal Care.

A day in the life of the Service Coordinator will include:

  • Managing and leading a team of Care Workers within the Home Care service program.
  • Conducting assessments/reviews of clients, goal planning and on-boarding new clients.
  • Developing exceptional relationships with both existing and new clients, their families and third parties; service providers, health providers and community support groups.
  • Working closely with the rostering/scheduling team to ensure a seamless experience for the client.
  • Assisting the Branch Manager with overall leadership support for the area, it's staff and clients.

As the Service Coordinator you will have previous experience managing a service area or program within Health Care, Aged Care, Banking, Employment, Housing or other Customer / Community centric organisations:
  • Strong and proven People Leadership experience, developing and maintaining high level team performance.
  • Experience with managing remote direct reports and a dispersed workforce, highly regarded.
  • Proven experience in coaching and developing individual and team performance.
  • Experience managing a high-volume client caseload including complex client needs, service allocation, compliance and case management.
  • Some knowledge of Home Care Packages would be highly beneficial but not essential.
  • Yearly Paid Community Day
  • Competitive Remuneration
  • Flexible Work Options - We believe in a work life balance and flexibility that allows people to thrive at work
  • Supported learning and development program - a Career and not just a Job
  • We're all about lifelong learning.
  • We're all about supporting your wellbeing.
  • We take care of our people, they take care of our customers.
  • We're all about making a bigger difference together.
A career within our sector can provide an exciting pathway for people experience in Aged / In Home Care or transitioning in these unprecedented times. Most importantly, you will get a rewarding career that contributes to the community and the happiness, safety and empowerment of our clients.

Sound like your next career journey? Don't hesitate, express your interest today and get your application to us!

If you align with our values of Warm, Bold and Honest and have a passion for supporting your team and client to THRIVE - we would love to hear from you.

Australian Unity is an Equal Opportunity employer and we encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and, mature aged people. To view our Reconciliation Action Plan, please click

Australian Unity

Gosford, NSW

Voluntary, Charity & Social Work


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