Customer Support Officer

Location: Inner West Sydney NSW

Contract type: Contract

Salary: $65,919 Annually Super

------------

* Fixed Term Contract until 2024
* Aged Care and Disability experience required
* Campbelltown location

Hudson are looking for a Customer focused candidate to support Carer's for a well established Aged Care not for profit.

You will need a Working with Children's Check and Police Check.

Aged Care and Disability Industry experience required.

About the role

* Support carers with a high level of customer service ensuring carers are listened to with patience
and non-judgement
* Provide Intake, Planning and Assessment services to Carers as outlined in the Carer Support
Framework
* Work with carers to establish and implement agreed action plans
* Ensuring the service approach incorporates the following service principles: Carer Focussed,
Practical and Flexible, Inclusive
* Creating an environment which Carers will find welcoming, real and inclusive
* Develop support relationships with carers which are positive and are built on the organisations values
* Working with and having knowledge of the NDIS code of practice.

Required:

* Demonstrate experience working with people with disability or a sound understanding of people with disability and carers
* Demonstrate understanding of the NDIS framework, policies and procedures
* Demonstrate ability to apply a person-centred approach to support Participants to achieve their goals
* Demonstrate experience in supporting individuals, families, carers to access the NDIS
* Demonstrate experience in assisting individuals, families, carers to develop support plans
* Experience in coordinating responsive individualised support to individuals, families and carers
* Demonstrate skill in establishing empowering and supportive partnerships with organisations, partners, individuals, families and carers
* Demonstrate ability to assist individuals, families and carers to gain the skills, confidence and expertise required to plan for their future
* Demonstrate knowledge of community services, organisations and supports available for people who are not eligible for the NDIS
* Demonstrate knowledge supporting participants during planning and review meetings

To submit your application, in strict confidence, please apply online using the appropriate link below. Alternatively, for a confidential discussion, please contact Sophie Kelly on 02 8233 2252 or email Sophie.Kelly@hudson.com

Reference number: BBBH198548

Profession: Administration & Office Support > Customer Service

Company: Hudson

Date posted: 1st Feb, 2021

Posted on 2nd Feb, 2021
Apply Now