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Administration Officer

Melbourne Health - Melbourne, VIC

Health, Medical & Pharmaceutical
Source: uWorkin


Administration Officer

  • We are seeking a skilled, enthusiastic Administration Officer with excellent interpersonal skills and a keen eye for detail to join our welcoming team

  • Energetic, thrives in a busy environment

  • A critical customer service role for our growing Mental Health Service

The Royal Melbourne Hospital

As one of the largest health services in Victoria, and a team of more than 10,000 strong, we provide a comprehensive range of specialist medical, surgical, and mental health services; as well as rehabilitation, aged care, outpatient and community programs. We are a designated state-wide provider for services including trauma, and we lead centres of excellence for tertiary services in several key specialties including neurosciences, nephrology, oncology, cardiology and virtual health.

Surrounded by a Parkville Precinct of brilliant thinkers, we collaborate to set new benchmarks in health excellence – benchmarks that impact across the globe. While the work we do takes us in inspiring new directions; caring for each other, our patients and consumers is as essential to who we are, as any scientific breakthrough we make. We put people first - leading with kindness and working together, we excel as one Royal Melbourne Hospital.

Your new team

The Waratah Front of House function aims to provide a consumer-focused and professional role where visitors are welcomed and helped to feel at ease at what can be a stressful time for them. Attending any type of health service can be a stress-inducing activity whether you are a consumer or carer. When there is someone there to welcome you warmly this can help to put you at ease. It is important that the consumer and/or carer feel listened to and are proactively supported. This can involve emotional support, feeling cared for and helped.

  • You will work within admin team within the Waratah clinic and provide administrative assistance to the clinical team.

  • Enter all data pertaining to client registration into iPM, CMI, Epic and the local database.

  • Prep and scan patient information into EMR (medical record) to ensure medical records are complete.

  • Work on a busy switchboard and front of house reception where you will also meet and greet consumer, carers and staff.

Your success in this role, will be in your ability to

  • Maintain good interpersonal relationships with clinical staff, visitors other network staff and external partners

  • Proven ability to provide administration duties to a high standard

  • Ability to work autonomously and as part of a team

  • Positive attitude and being solution-focused

Your Contribution

  • Ability to work under pressure and manage conflicting demands and timelines

  • Energetic, thrives in a busy environment

  • Excellent administration skills including data entry and attention to detail

  • Excellent PC, MS Office and database management skills

  • High level of conceptual and analytical ability in the resolution of issues and day-to-day problems

  • Experience within a Hospital and/or Medical setting and customer relations or reception experience

Our Commitment to you

  • NWMH boasts a sophisticated learning structure

  • Comprehensive Health & Wellbeing Programs including; Staff Medical Service, Employee Assistance Program, Peer Support Program - run by our dedicated employees

  • NorthWestern Mental Health boasts a sophisticated learning structure and we pride ourselves on supporting continuing professional development

  • Salary packaging options

  • Reward and Recognition Programs

Here at The RMH we strive for excellence with a strong purpose that defines the work we do for our community – Advancing health for everyone, every day. This is the Melbourne Way.

We believe our success comes from our people. We’re committed to the RMH being a great place to work and a great place to receive care. We have made a long-term commitment to strengthen our organisational culture through leadership, education and empowering our staff to Speak Up for themselves and each other.

This is a role where your passion and expertise can come together to create a truly defining career opportunity. It is a unique opportunity to help us transform the future of the RMH and ultimately ensure we continue to deliver world class healthcare.

The RMH stands in solidarity with Aboriginal and Torres Strait Islander people in work and care. We are proud to be a workplace that champions diversity, inclusion and equality for our staff and our community. Our goal is for our people to feel safe, included and supported so that they can be at their best every single day. We encourage talented people from all backgrounds, abilities and identities to apply to our vacancies, and will consider adjustments to support such applications. 


For a confidential discussion please connect via the details below.

All appointments are made subject to a satisfactory Criminal History Record Check and a Working with Children Check. Successful applicants will be required to provide evidence of an immunisation assessment prior to commencement.

Melbourne, VIC

Health, Medical & Pharmaceutical


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