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National Customer Experience Manager

Claro Aged Care & Disability Services - Melbourne, VIC

Voluntary, Charity & Social Work
Source: uWorkin


  • 12 Month Maternity Leave Cover Position
  • Inner Melbourne Location
  • Great flexibility to work from the office and home

A career in care and Support

The demand for quality in-home and community care is rapidly growing, and our teams are growing to meet it! We’re now seeking motivated person to join our experienced and down-to earth team in Victoria.

In this 12-month maternity leave cover position, we are looking for a National Customer Experience Manager who’s focus will be to provide leadership and support to the Customer Experience Manager Network. This will involve being an outstanding brand ambassador and nurturing and converting leads through highly developed relationship management skills. You will work closely with senior leadership to inform strategy and business improvements and bring priorities into action by leading regional business development teams across our 8 operating regions.

Each day may be different, but your core responsibilities will likely include:

· Lead a high performing national team and drive a sales culture

· Develop a national plan to achieve targets, including identifying target groups, tactics and timelines

· Engage and regularly lead national sales/business development meetings to ensure teams are on track to meet targets

· Drive new client acquisition for the Aged and Disability Care division

· Generate, nurture and convert leads through planned sales and marketing initiatives, including community events

· Be responsible for identifying, triaging, assessing and onboarding new clients ensuring a positive first experience

· Ensure National pipeline reporting is up to date and brief senior leadership on trends and insights

What you’ll bring

We are looking for a client focused and experienced leader with excellent problem-solving skills and a passion for the disability sector. Our ideal candidate will be a value driven person with previous experience in key leadership roles relating to Customer Experience in the disability and aged care sector. To do well in this role, you will have:

· Great knowledge of health sector, NDIS, Aged Care services and packages, individual support funding and other community services in the disability and aged care sector

· Previous experience in managing, developing and mentoring a team

· Tertiary qualifications or relevant experience in business, business administration, marketing, project management or related discipline is desirable

· Demonstrated business acumen, understanding of P&L and ability to meet financial objectives

A career with Claro

Our purpose is simple: to provide high quality care and support for all Australians across our community and enable people to shine!

From our clients to our own teams, people are at the heart of our business. As part of our Claro team you will make a real impact, gain access to leading professional training and development, and enjoy flexibility that works for you.

Previously known as Australian Home Care, Accommodation and Care Solutions, Comrec, Nextt and Orion Services, our team of 4,500 strong have combined the best of what we had to become Claro – offering our clients greater choice and a brighter future.

A career you can choose

If you’re passionate about care and making a difference in people’s lives, are aligned with our values, and want to work in a business that is growing, and that values and rewards its people, we’d love to hear from you.

Apply directly or get in touch today!

Claro prides itself on being an equal opportunity employer. We encourage applications from all backgrounds, ages and gender as well as people who identify as First Peoples, LGBTIQ+ and people with a disability.

If you would like your profile to be discovered by our team of recruiters for future roles, we would love you to join our Talent Community.

Melbourne, VIC

Voluntary, Charity & Social Work


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