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Direct Care Coordinator

Baptcare - Bundoora, VIC

Voluntary, Charity & Social Work
Source: uWorkin


In Home Care - Direct Care Coordinator
Work From Home, reporting to Dandenong Office
Full Time Role

  • Integral role coordinating service delivery to our customers
  • Positive and inclusive team culture
  • Generous salary packaging
About the Organisation:
Baptcare is a purpose driven and faith based organisation working across Victoria, Tasmania and South Australia, providing residential and community care for older people and support to children, families and people with disability, financially disadvantaged people and people seeking asylum. Baptcare's skilled and qualified workforce are committed to providing safe, respectful and quality consumer cantered care and services to our customers.

The Role:
Working in this busy and supportive team, the In-Home Care Rosterer is a critical contributor to Baptcare's In Home Care services business. Key Requirements of this role include:

  • Developing, managing and delivering optimised rosters per cycle for our Victorian based internal direct care workforce, aligning with our business processes and the SCHADS award
  • Being the first point for contact for Direct Care Delivery Staff (Personal and Home Care Workers), Service Brokerage Providers and external agencies
  • Providing timely and customised support to our aged care customers to meet service plan and care plan goals
  • Rostering staff while considering customers unique service requirements and staff skill sets, operational efficiency and cost effectiveness
  • Effectively anticipating, communicating and resolving operational matters related to direct care
  • Providing timely feedback to relevant members of the team
  • Generating timely and accurate reports and data relevant of customer preferences and staffing
About you:
  • This could be the job for you if you poses the following skills and attributes
  • A commitment to the values of Baptcare
  • Interest in supporting our aged care customers
  • A positive can-do approach with the ability to engage with a range of customers and staff
  • Demonstrated skills in a rostering/customer service system such as CareLink+
  • Solid knowledge of the SCHADS award would be an advantage
  • Lateral thinking and problem-solving skills
  • Exceptional organisational skills and attention to detail and able to prioritise in a fast-paced environment
How to Apply:
Visit our vacancies page to apply and view the role statement www.baptcare.org.au
Click 'Apply Now' to submit your application

As a part of your application please address the Key Selection criteria found at the key requirements listed above
Applications close 5th March 2021

Appointment to this position will be subject to National Police Clearance and a currnet Influenza vaccination.
Applicants must have the right to work in Australia.

Bundoora, VIC

Voluntary, Charity & Social Work


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