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Team Leader - Volunteer Services

SilverChain - Perth, WA

Voluntary, Charity & Social Work
Source: uWorkin


Position Summary
Care Team Leader – Volunteer Services
  • Attractive Salary Packaging options – up to $15,899 tax free
  • Friendly, supportive working environment
  • 6 month fixed term contract, with possibility of extension
  • Western Australia Country Regions
  • Flexible on working location – Metro or Country
The opportunity
An exciting opportunity has become available to join an established team as a Team Leader for our Country Volunteer Services. You will Recruit, Support, and mentor our Volunteers along with providing your team leadership and guidance to ensure clients progress towards achieving their goals through a wellness model. This role offers variety, plus immense job satisfaction while assisting our community in living their best lives in their own homes.
Key responsibilities
  • Recruitment, training, support and retention of volunteers within Social Care WA to provide contemporary services to clients
  • Lead, manage and empower volunteers to ensure best practice is followed and compliant with required policies and procedures.
  • Lead and promote safe work culture to reduce safety incidents and lost time injury.
  • Maintain inclusive and effective communication within Social Care Team to ensurevolunteers are aware of pertinent information which is shared by Manager Social Centres and Volunteers to meet business unit objectives and organisational strategies
  • Ensure new volunteers have been provided with adequate knowledge of their role and responsibilities
  • Respond to volunteer queries to ensure consistent and effective outcomes
  • Document, report and action hazards and incidents to ensure safe work procedures are followed
  • Ensure the integrity of client documents and reports are correct, maintained and delivered
About you
The ideal candidate will have a background in leading and supporting teams of volunteers across multiple locations. Good geographical knowledge of Western Australia would greatly compliment you in this role. In addition to this, you will be able to demonstrate the following experience, skills and attributes:
  • Decision making and problem-solving skills to innovatively manage the provision of service delivery.
  • Basic First Aid Certificate
  • Cert IV in Workplace Training and Assessment will be highly regarded
  • Certificate III in Community Services will be highly regarded
  • A demonstrated empathetic and flexible approach to manage the sensitivities of client and employee issues.
  • Time management and organisational skills to effectively plan and prioritise work tasks.
  • Knowledge of service provision, allocation and compliance with contractual obligations.
  • Demonstrated knowledge of manual handling principles with the ability to train others.
  • Demonstrated computer literacy in word processing, spreadsheet and calendar management software to prepare correspondence and effective documentation.
  • Salary packaging – up to $15,899 reduce your taxable income
  • Career development opportunities
  • In-house health and wellbeing programs
How to apply

Please note that unsolicited applications from agencies will not be accepted.

About Silver Chain
Silver Chain is one of Australia’s largest not-for-profit health and community care providers. Over the past year, we have helped more than 16,500 clients confidently live in their homes or communities by providing more than a million hours of care through our aged care services. With a reputation for innovation and leadership that’s been built over 120 years, Silver Chain is set for an exciting future – and we’d like you to be a part of it.
At Silver Chain Group, we recognise the positive contribution that a diverse workforce makes to our organisation and welcome applications from Aboriginal and Torres Strait Islander candidates.

Selection Criteria
Essential: Experience in working with volunteers
Desirable: An understanding of Country regions
Essential: Experience working in community not for profit sector
Essential: Excellent communication and relationship management skills