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Recovery Worker

Wesley Mission Queensland - Robina, QLD

Voluntary, Charity & Social Work
Source: uWorkin


Mental Health Recovery Worker

Wesley Mission Queensland (WMQ) is an innovative and responsive not-for-profit community service provider, with more than 70 locations throughout South East Queensland. We support more than 100,000 Queenslanders every year with aged care, disability and mental health services, youth and family programs, palliative care and emergency relief. With over 100 years’ experience in caring for our community, Wesley Mission Queensland has a history steeped in hope, respect, compassion, empowerment, innovation, justice and integrity. To learn more about our organisation, please see www.wmq.org.au & https://www.youtube.com/user/wmbmedia.

A full time opportunity for a Mental Health Recovery Worker within the Gold Coast Mental Health Community Support Service Team.

The WMQ Mental Health Community Support Service Mental Health Recovery Worker is responsible for co-coordinating and delivering individualised recovery supports for eligible individuals experiencing a severe mental illness in the Gold Coast region.
The Mental Health Recovery Worker is required to deliver flexible and responsive non-clinical, holistic recovery-focused psychosocial supports for up to 12 months. The role involves being the key worker and primary point of support for the client and will conduct ongoing and regular reviews of recovery goals and coordinate multidisciplinary and stakeholder meetings. Recovery workers will be able to conduct mental state reviews, risk assessments and provide brief intervention as required.

Key Role Accountabilities:
1. Align one’s workplace behaviour in accordance with the WMQ Model of Care, the Wesley Charter and Wesley Mission Queensland’s Vision, Mission and Values.
2. Ensure individual and team practice is in accordance with the requirements of relevant legislation including the Human Services Quality Framework and the National Mental Health Standards.
3. Work in accordance with psychosocial rehabilitation, social inclusion and recovery orientated practice frameworks.
4. In partnership with clients and key stakeholders, conduct thorough psychosocial assessments, develop, implement and review individual recovery plans through individualised goal planning, progress monitoring and regular reviews which are flexible and responsive to the individual’s needs and achievement of goals.
5. Provide crisis support and safety planning as required.
6. Provide assertive and practical support to access services related to individual needs. Outreach and inhome/ community based support.
7. Support with activities of daily living e.g. cleaning, meal preparation, medication management to foster independent living and social skills
8. Provide family and carer support with a focus on encouraging clients to maintain links with and grow natural support networks
9. Facilitate linkage to ongoing community supports as necessary e.g. primary care providers, community sector agencies (for example, drug and alcohol services, community health, housing/ accommodation services)
10. Support to maintain good physical and mental health. Coordination and prompting for planned appointments and liaison with key care providers including GPs and dentists.
11. Support to engage in community services (including the Group based Peer Program) that focus on peer support, skill development, enabling community integration and family support
12. Linkages to community participation (volunteering), employment or study through local partner connections
13. Assist the client to resolve barriers to remaining well in the community - independent living and transitions, literacy, better relationships, budgeting, meal preparation, being a good neighbour, hobbies & recreation
14. Ensure client information is up to date and in accordance with support requirements. As necessary draft documentation and reports for a range of stakeholders.
15. Undertake professional development which includes regular supervision and reflective practice.
16. Participate in client case reviews within and external to Wesley Mission QLD to ensure that client service continuity, an individualised approach to services and clear pathways of transition to a more independent life is achieved.

17. Identify and assist in locating resources, services and supports that facilitate community integration including social, educational, and vocational and leisure activities.
18. Where appropriate, participate in the development and implementation of quality and service improvement activities that continually improve the service we provide.

Qualifications, Knowledge and Requirements:Essential:
1. Tertiary qualifications in community, social welfare, health or a related discipline.
2. Experience working within a recovery orientated service framework for mental health.
3. Passionate about making a positive change in the lives of people managing mental illness.
4. Understanding of the principles of recovery in the mental health setting.
5. Demonstrated knowledge and appreciation of the issues associated with living with a mental illness.
6. Demonstrated experience working with people with complex mental health support needs across the phases of service delivery including assessment, recovery oriented practices, community engagement and evaluation of services delivered.
7. Capacity to work independently and collaboratively within a team environment including being accountable for the effective delivery of client services.
8. Sound communication and interpersonal skills including the ability to engage, negotiate, advocate, collaborate and undertake joint innovative problem solving.
9. Demonstrated effective PC skills including MS Office and related applications packages (including reporting).
10. Current Driver’s Licence and willingness to drive in the course of work.
11. Relevant probity checks required by legislation and WMQ policy.

Highly Desirable:
1. Minimum Certificate IV in Mental Health or Peer Worker or a related area.
2. Experience providing care coordination within a mental health setting
3. Understanding of the principles and standards of the Disability Services Act (Qld 2006) and the National Mental Health Standards and how they relate to providing effective and accountable services.

Essential Competencies for the Role:
Adhering to Principles and Values
Upholds ethics and values • Demonstrates integrity • Promotes and defends equal opportunities, builds diverse teams • Encourages organisational and individual responsibility towards the community and the environment.
Working with People
Demonstrates an interest in and understanding of others • Adapts to the team and builds team spirit •
Recognises and rewards the contribution of others • Listens, consults others and communicates proactively • Supports and cares for others • Develops and openly communicates self-insight such as an awareness of own strengths and weaknesses.
Relating and Networking
Establishes good relationships with customers and staff • Builds wide and effective networks of contacts inside and outside the organisation • Relates well to people at all levels • Manages conflict • Uses humour appropriately to enhance relationships with others.
Planning and Organising
Sets clearly defined objectives • Plans activities and projects well in advance and takes account of possible changing circumstances • Manages time effectively • Identifies and organises resources needed to accomplish tasks • Monitors performance against deadlines and milestones.
Delivering Results and Meeting Customer Expectations
Focuses on customer needs and satisfaction • Sets high standards for quality and quantity • Monitors and maintains quality and productivity • Works in a systematic, methodical and orderly way • Consistently achieves project goals.
Following Instructions and Procedures
Appropriately follows instructions from others without unnecessarily challenging authority • Follows procedures and policies • Keeps to schedules; arrives punctually for work and meetings • Demonstrates commitment to the organisation • Complies with legal obligations and safety requirements of the role.

Why work with Wesley Mission Queensland

Working alongside people who love what they do
Salary Packaging
Product Discounts
Travel Discounts
Access to discounted holiday units
Employee Assistance Program

Wesley Mission Queensland's Vision is: ‘a compassionate, just and inclusive society for all’. We are committed to EEO, OH&S, Ethical Practices and the principles of Cultural Diversity and are a preferred employer for older workers. Wesley Mission Queensland has been recognised as a GOLD Mental Health First Aid Skilled Workplace by Mental Health First Aid Australia for our strong commitment to embedding the Mental Health First Aid program into our organisation. Successful applicants are expected to abide by the WMQ Code of Conduct. Relevant criminal record checks will be undertaken on recommended applicant. To view our Privacy Policy, please click here. Salary Packaging is available to Staff to potentially enhance remuneration.
Essential Requirements Essential: Must have a current Drivers licence and willingness to drive in the course of work.

Robina, QLD

Voluntary, Charity & Social Work


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