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Community Value Specialist

Bupa - Hobart, TAS

Health, Medical & Pharmaceutical
Source: uWorkin


  • Extended annual leave
Job Description:
Who we are:
We are a world leading Health & Care organisation with over 23,000 people in Australia and New Zealand, and our purpose is to help people live longer, healthier, and happier lives.

In Australia, we help to take care of people through our leading health insurance services as well as providing a personalised approach to care through our modern Dental clinic network, our Bupa Optical stores, Bupa Medical Visa services and over 70 Bupa Aged Care Homes. Bupa Therapy, along with our Medical and Wellbeing Centre provide a multidiscipline approach to care.

At Bupa our people are transforming and making a difference in the world of health & care.

About the role:
If you’re the kind of person who loves connecting with customers and would like to help them get the best possible value and benefits from their Bupa Health Insurance, then this role is tailor made for you.

The key focus of the Community Value Specialist is to optimise Bupa’s customer and growth performance through opportunities outside of the retail store. These opportunities will be realised through mobile kiosk, expos, corporate activities, Migration Agents and by prospecting and establishing new business opportunities, building relationships with existing clients, maximising growth by informative presentations and onsite customer conversations and referral networking. This can also extend to home visits and proactive networking.

Opportunities to -

Represent Bupa in Corporate Event Briefs, Local Area Business, Seminars, Activation, Community events, implementation of regional catchment plans, and multicultural activity
Proactively manage relationships with key decision makers, including Corporate Account Managers and Migration Agent and Partnership Managers and gain understanding of their business and strategy.
Connect to local business communities by identifying and implementing local area opportunities, and take the lead on working with stakeholders to raise Bupa’s profile
Work collaboratively with retail teams to optimise customer experiences
Provide insights and recommendations to the regional leadership team regarding opportunities to enhance customer and client experience and value
Manage all administrative and reporting requirements associated with new accounts, complete agreements and new membership paperwork.
Legal and regulatory compliance, adherence to internal operating procedures together with the management of business risks is the responsibility of every Bupa employee.

About you:
Ability to build trusted relationships with customers and design value solutions
Demonstrated success in implementation of innovative customer experience, growth and retention opportunities and initiatives.
Demonstrated success in implementation of consistent communication strategies and processes to facilitate growth across a customer network.
Strong understanding of local corporate and migration markets
Excellent commercial and financial management skills
Demonstrated ability to work with a wide variety of clients, with success in building strong relationships with key stakeholders
Proven strengths in local business account management
Excellent presentation and communication skills
Ability to work autonomously and prioritise own work effectively

The perks:
In addition to a fortnightly base salary, we offer an incentive scheme as well as outstanding benefits which include

Discounts on our travel, car, home, contents and pet insurance products as well as Bupa services such as Dental and Optical.
We are proud to share with our employees our ‘People First’ wellness program SMILE which provides you with access to a range of services such as health coaches, annual skin checks and flu vaccinations, assistance with nutrition, mental and general wellbeing … you will feel happier & healthier for working at Bupa!
Additional annual leave day for you to focus on your wellbeing
2 volunteer days per year for you to give back to your community
You will be on-boarded with a comprehensive induction program that includes classroom, e-learning and on-the-floor product and knowledge training, as well as having access to our state-of-the-art knowledge base system, "Know-It".

‘Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued. Find purpose in your career at Bupa’.

To be considered, please click APPLY NOW .

Time Type:
Full time

Job Posting End Date

28 Feb 2021

Hobart, TAS

Health, Medical & Pharmaceutical


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