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Client Liaison Officer - Adelaide

Plena - Adelaide, SA

Any Industry
Source: uWorkin


Who We Are

Plena Healthcare is a mobile health solution and part of the Zenitas group. We’re here to help people to live healthier, happier, and more independent lives and we’re proud to bring together many of our most well-known, and leading healthcare brands.

Offering connected wellbeing services across health, aged care, and disability services we represent a team of trusted health and care professionals that make a difference. We are a business focused on people.

Plena Healthcare might be a new name, but across our existing brands of WorkXtra, Transform Physio, Agewell, Dimple, Leading Nutrition, Loqui and ACG we have been doing great things for more than a decade.

The Opportunity

To communicate our services and offerings including quotations and collaborate with the customers the delivery of the services. The Client Liaison is responsible for the quality and accuracy of the client information captured, input of appointment details including alerts and payment information and the communication to clients. Each day may be different, but some of your core responsibilities will include:

  • Explaining information to clients by phone and email
  • Completing quotations by phone and email
  • Processing referrals and entering corresponding bookings into the computer system
  • Making phones calls and emails relating to customer follow up or support
  • Completing tasks generated from external and internal emails
  • Completing EFTPOS transactions over the phone

Reporting l Communications

  • Daily client bookings/ appointment alterations
  • Daily updating of referral and review shared spreadsheets
  • Fortnightly meeting with the Team & Rostering Lead
  • Ad-hoc payroll and invoicing query responses

About you:

As a Client Liaison you will have demonstrated experience and skills in administration and coordination of teams. Knowledge and experience in the healthcare sector, particularly aged care will see you stand out from the rest!

To do well in this role you may have:

  • Customer service experience
  • Proven track record in teamwork
  • Administration and usage of already customised computer software packages
  • Proficient in basic Microsoft Office software (Word, Excel, Outlook, etc)
  • Effective communicator

What We Offer

We believe our people are the key to our success, and we foster a supportive, friendly and creative working environment. Our human-centric business philosophy also means that we learn from each other, celebrate each other’s successes, and achieve great results by working together.

We offer you:

  • Flexibility in the hours you work to balance work from home life
  • Opportunities to work closely with highly experienced and passionate professionals who love what they do
  • Ability to have an impact on our clients’ lives

What’s Next

If you’re passionate about human connections and making a difference in people’s lives, are aligned with our values, and want to work in a rapidly growing organisation that values and rewards its people, we’d love to hear from you.

Through COVID 19, we have led the industry in supporting our team members and rolling out initiatives to support our clients: To find out more: https://www.zenitas.com.au/how-we-are-managing-safety-and-the-coronavirus-covid-19-at-zenitas/

We pride ourselves on being an equal opportunity employer. We encourage applications from all backgrounds, ages and gender as well as people who identify as First Peoples, LGBTIQ+ and people with a disability.

Apply directly or get in touch today.

Megan Garbers | 02 9102 3647 | megan.garbers@zenitas.com.au