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February

Service Desk Admin Consultant

Bupa - Brisbane Grove, NSW

IT
Source: uWorkin

JOB DESCRIPTION

We are a world leading Health & Care organisation with over 22,000 people in Australia and New Zealand, and our purpose is to help people live longer, healthier, and happier lives. In Australia, we help to take care of people through our leading health insurance services as well as providing a personalised approach to care through our modern Dental clinic network, our Bupa Optical stores, Bupa Medical Visa services and over 70 Bupa Aged Care Homes. Bupa Therapy, along with our Medical and Wellbeing Centre provide a multidiscipline approach to care.



The purpose of the role:



You will be joining a fantastic, friendly and established Service Desk team where you will specialise in providing a range of User Administration activities for Bupa Australia including the onboarding, offboarding and maintenance of IT user accounts along with responding to general systems administration service requests. This is a busy Service Desk environment so having the ability to quickly respond to users via phone and email & multitask your way through a variety of applications including ServiceNow and Active Directory will be paramount.



Accountabilities/ Responsibilities

  • Management and Provision of all User Administration, including on-boarding and off-boarding of Bupa Employees into active directory and other subsequent Bupa applications and services
  • Adopt and use agreed IT Operational Processes, and ensure they are consistently applied in order to maintain high quality and efficient IT services are delivered across Bupa Australia.
  • Provision of exceptional customer service and communication with key stakeholders
  • Participate in first point of call for business and IT service incidents and requests
  • Ensure process is adhered to with respect to case management, system monitoring and escalations
  • Maintain and improve on key Service Desk performance indicators
  • Participation in quality development
  • Active involvement in team and cultural change within the Service Desk team.



Ideal experience & delivered performance

  • Demonstrated experience working in a Service Desk and/or Contact centre environment, focused on first call resolution and customer satisfaction
  • Demonstrated technical knowledge across a broad range of technologies, including Active Directory, ServiceNow, MS Exchange & Outlook
  • Familiarity with ITIL based processes
  • Excellent customer service skills
  • Strong written and verbal communication skills
  • Strong multi-tasking ability



In return, you will enjoy the flexibility and the TRUST factor that Bupa embeds in its culture. You will be working with progressive technologies within rapidly changing environments. There is always heaps of exciting work to be done within a fast-paced environment.



Commencing ASAP, this role is an initial 6 month Fixed Term Contract with a likely opportunity to extend for the right person.



If the above appeals to you, wait no further and APPLY to this great opportunity NOW.



Join us



Bupa has everything - growth, passion, results and a caring & supportive culture that surround a burning ambition and purpose that is the best in the world.



Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.



Find the purpose in your career!


Desired Skills and Experience

Demonstrated experience working in a Service Desk and/or Contact centre environment, focused on first call resolution and customer satisfaction
Demonstrated technical knowledge across a broad range of technologies, including ServiceNow, AD, MS Exchange & Outlook
Familiarity with ITIL based processes
Demonstrated customer service skills
Strong written and verbal communication skills
Strong multi-tasking ability