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Regional Manager

Bupa - Melbourne, VIC

Health, Medical & Pharmaceutical
Source: uWorkin


Job Description

About The Region and role

Our 68 Care Homes are located across Victoria, NSW, SA and QLD, and span both metro and regional locations. We have an opportunity for someone to join the operations leadership team in Victoria as Regional Manager across four homes with circa 500 beds. We have a variety of care types including dementia, permanent care, and respite. The region is strongly supported with specialists across clinical, quality, risk, people, hospitality and maintenance functions.

As a Regional Manager you will be part of a high performing team responsible for ensuring excellence in all aspects of service delivery, including high quality care, exceptional customer service and commercial sustainability. You will take accountability for driving the Bupa brand through growth and the development of care home leaders within the Region of responsibility. You will be required to be flexible to travel, and visit care homes at short notice.


  • Lead and support a region of care homes to ensure operational deliverables are achieved, in line with KPIs and commercial plans
  • Leverage support roles and teams, both regional and corporate, to assist with management and growth initiatives
  • Drive initiatives to grow our market presence as well as ensuring sustainability of our care homes through occupancy management
  • Actively promote Bupa Quality Systems to ensure compliance with legislation and certification requirements (including Health and Safety requirements) in collaboration with General Managers, Regional Directors, Clinical Service Improvement and Risk to ensure quality initiatives meet Bupa requirements and continuous improvement is actively sought
  • Ensure all homes comply with the relevant legislative guidelines and standards
  • Identify and address opportunities for compliance improvement, actively managing implementation and auditing of quality and risk management systems
  • Ensure and support the delivery of high-quality care and a person-first approach to service delivery through the care homes
  • Continuously role model and build a culture of exceptional customer service, leading through your General Managers to deliver outstanding service outcomes.
  • Support General Managers and care home frontline managers in the leadership and management of their people, in conjunction with the Bupa People team
  • Manage end to end People functions of direct reports including recruitment, performance reviews, providing ongoing coaching and feedback, ensuring compliance with Aged Care legislation and Bupa policies, driving employee engagement initiatives

Skills And Experience
  • Several years relevant management experience
  • Tertiary qualifications in business, management, healthcare or related field highly regarded
  • Proven experience leading a complex multi-site business enterprise
  • Proven experience in the leadership, management and development of people
  • Superior business acumen, communication and analysis capability including budget management
  • Strong influencing and negotiation skills
  • Experience in working within a complex regulatory framework
  • An understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes
  • We have a supportive and collaborative team within this region. Employees boast about the open communication and the continuous support provided. A strong focus is placed on succession planning and training, to ensure our employees are continually growing and developing. There is a strong focus placed on the health, lifestyle and well-being of our residents.
  • A close knit and supportive team who work together to reach a common goal. Employees enjoy the open communication and approachable nature of senior management. A strong emphasis is placed on delivering person-centered care across the region.

  • Work from a care home, the head office or from home
  • Flexibility across our 24/7 operations
  • Generous leave provisions including 12 weeks paid parental leave
  • Generous discounts on health, travel, home, car, landlords and pet insurance
  • 35% discount on frames, lenses, sunglasses and accessories at Bupa Optical stores
  • 10% discount at Bupa Dental clinics
  • Health and wellness initiatives and discounts through Bupa SMILE program
  • Discounts at Apple and Samsung
  • Workplace giving and Bupa fund matching
  • Clinical learning opportunities and more, through online and face to face training

How To Apply

Please click Apply to be taken to our online application process. Please note that as part of your application you will also be asked to complete a number of pre-employment checks including Criminal History and a Pre-Employment medical.

About Bupa Aged Care Australia

Bupa Aged Care Australia is the largest private residential aged care provider in Australia with over 8,000 employees providing care and services to 6,500 residents across 65+ homes. At Bupa we focus on a person first approach that ensures our residents and their families are at the centre of everything we do and that we deliver our purpose of ensuring longer, healthier, happier lives.

‘Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.

Find purpose in your career at Bupa’.

Time Type

Full time
Job Posting End Date
19 Feb 2021

Melbourne, VIC

Health, Medical & Pharmaceutical


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