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February

Telephonist

Calvary - Newcastle, NSW

Health, Medical & Pharmaceutical
Source: uWorkin

JOB DESCRIPTION

Telephonist / Switchboard Operator
Calvary Mater Newcastle
Department of Patient Services

  • Join one of Australia’s leading health, community and aged care providers
  • Casual positions available
  • Excellent salary packaging options available
About the role
The position ensures external callers to the hospital are welcomed and redirected appropriately, while also responding to internal calls from staff/patients in a timely and professional manner. The switchboard operators monitor hospital-wide paging and phone extensions to ensure that all are working & stable, and ensure a timely response to any noted issues (eg Switchboard alarms, faulty extensions).
The switchboard operators ensure that all emergency and disaster management functions, including emergency phone (2222) and Building Management System (BMS) alarms are managed & actioned efficiently to ensure the necessary staff respond accordingly.
What you bring
  • Demonstrated ability to work under pressure in a busy environment with limited supervision.
  • Effective communication, telephone, negotiation and interpersonal skills with the ability to liaise/deal with people at all levels.
  • Demonstrated computer skills, particularly as they relate to switchboard operation.
Benefits
This is an excellent opportunity to be a part of a leading mission based health care organisation. We offer paid parental leave, salary packaging, career progression, flexible working hours and training and skills development. Calvary is also proud to be recognised as a leader in gender equality. Further details are available here: https://www.calvarycare.org.au/careers/benefits/
About Calvary
Calvary is a national Catholic provider of health, community and aged care services operating in six states and territories. Our services include public and private hospital care, acute and sub-acute care, home care services and retirement and aged care services, in both rural and metropolitan areas. Calvary employs over 11,000 people and has over 1,500 volunteers.
Calvary continues the mission of the Sisters of the Little Company of Mary, a mission focused on caring for those who are sick, dying and in need. We express our values of hospitality, healing, stewardship and respect through “being for others” exemplified by the Spirit of Calvary and the example of Venerable Mary Potter.
How to join the team
To join our diverse, compassionate and dedicated team for a rewarding Calvary career, please submit an online application.
Please note: attached to the job advertisement on the Calvary Careers portal are important documents relating to the role. Please ensure you view these documents before beginning your application. It is suggested that you download a copy of these for your reference.
Candidates must hold Australian or NZ Citizenship or the capacity to permanently work in Australia. Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing.
As part of the application process, you may be required to participate in a health evaluation, which could include face to face assessment and drug and alcohol testing, to ensure your suitability for the role.
Please note we are unable to accept emailed applications or resumes and phone calls from recruitment agencies.


Selection Criteria
Essential: Demonstrated ability to work under pressure in a busy environment with limited supervision
Essential: Effective communication, telephone, negotiation and interpersonal skills with the ability to liaise/deal with people at all levels
Essential: Demonstrated computer skills, particularly as they relate to switchboard operation
Essential: Ability to follow instructions and guidelines, or to problem-solve to achieve an effective outcome, where guidelines not applicable
Essential: Ability to exercise discretion and confidentiality as appropriate for this position
Essential: Willingness and ability to work shift work, including weekends and public holidays over a 24-hour roster
Essential: Commitment to the Mission, Vision and Values of Calvary and the ability and desire to uphold these principles
Desirable: Sound knowledge of emergency procedures in a hospital environment

Contact Person
Brad Rochester

Contact Number
(02) 4014 4692

Contact Email
Brad.Rochester@calvarymater.org.au

Closing Date
26/02/2021

Newcastle, NSW

Health, Medical & Pharmaceutical




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