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February

Clinical Administrator

AMANA LIVING - Perth, WA

Health, Medical & Pharmaceutical
Source: uWorkin

JOB DESCRIPTION

Apply nowJob no:494271
Work type:Fixed Term Contract
Location:Perth CBD, Inner & Western Suburbs
Categories:Resource Coordinator, Community Support Worker, Day Club Assistant, Home and Community Care, Administration Assistant

WHY WORK FOR US?

Amana Living is one of the largest Aged Care providers in Western Australia and is a dynamic, people focused Not for Profit organisation, dedicated to delivering exceptional care and services for our older generation as they live the second half of their lives. We offer a broad range of services, including residential care facilities, transition care programs, retirement living villages, home care, day care, respite, and dementia specific services.

Amana Living recognises that many people want to work somewhere that is more than ‘just a job.’ At Amana Living, we pride ourselves on our values-based culture, and offer a generous range of benefits to support you to maintain a healthy work/life balance. These include:

  • Salary packaging benefits
  • Discounted private health insurance with HBF and Medibank Private
  • Health and Wellbeing programs
  • School holidays child care assistance 
  • Career progression and development opportunities

ABOUT THE ROLE 

The primary responsibility of the Clinical Administrator is to triage clinical referrals and ensure the efficient and effective scheduling of Clinical & Allied Health staff/contractors to Home Care clients for services. This role also plays an integral part in reviewing reports returned from contracted services related to clinical referrals & working closely with the Client Service Managers and CHSP Service Coordinators to ensure positive outcomes for clients.

The key responsibilities include:

  • Maintaining the Client Management system, ensuring both staff and client details and availability are accurate and kept up to date, updating details in the system where required
  • Effectively manage the clinical referral inbox on a daily basis to triage all referrals and determine the urgency and services required to meet the requests.
  • Efficiently rostering clinical and allied health services to ensure client needs are met and the team’s rosters are optimized along with liaising with clients to book and confirm these services.
  • Scheduling services to optimize use of staff in line with their availability and location so as to minimize travel time and service times.
  • Ensuring the internal Clinical & Allied Health team are fully utilized across the Home Care programs, as well as maintaining effective relationships with approved external providers to attend services when the internal team are not available.
  • Review & follow up reports from external providers to ensure that all reports, assessments, programs and recommendations are consistent with the client’s goals of care.
  • Attend and actively participate in compulsory training and professional development sessions and team meetings for both the Resourcing Team and the Clinical & Allied Health Team.

SELECTION CRITERIA

You’re a strong communicator, comfortable with managing client expectations and confident speaking with individuals from all demographics and backgrounds. Your administrative experience has provided you with a flexible but systematic approach to your work. With a keen eye for detail, you’re confident in identifying errors and putting forward opportunities for improvement. You are capable of functioning semi-autonomously, prioritising your own work within our our policies, procedures and guidelines.

You'll demonstrate: 

  • Previous desirable experience in service coordination, scheduling or administration in a healthcare environment
  • Ability to work to deadlines, to multi-task and calmly manage competing priorities 
  • Excellent interpersonal skills, time management and a willingness to collaborate 
  • Strong customer service focus
  • Proactive and logical problem solving 
  • Experience in office administration including advanced computer skills. 

Our Process

We are looking for special people. People who are intrinsically aligned to ensuring that the way they perform their role, has a positive impact on the clients and residents we support every day.

Whilst your experience is extremely important to us, we use screening tools that are designed to help us get to know you, beyond the resume. Shortlisted applicants will receive a request to complete personality/ job fit questionnaires and in some instances, a video interview.

HOW TO APPLY

If you're as passionate about delivering unparalleled service as we are then click the ‘Apply now’ button and complete your application form online.

Shortlisting and interviews will be carried out as soon as possible.

Advertised: W. Australia Standard Time
Applications close:
Position Description