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Multi Program Assessor

ASPIRE4LIFE - Surfers Paradise, QLD

Health, Medical & Pharmaceutical
Source: uWorkin


We have an exciting opportunity for a Multi Program Assessor to join our Aspire4Life team on a full time basis. This is an office based role, which will see you support the daily Assessment and Coordination operations for our Aspire4Life programs. You will work between the My Aged Care and the Veterans Home Care programs (VHC), undertaking over the phone assessment services, underpinned by a wellness approach to enable clients to continue to live independently in the community of their choice.

Your day to day will see you undertake screening and assessment in accordance with the relevant programs, ensuring a holistic approach focusing on the client strengths and abilities in order to maximize benefits, and optimize health outcomes. We are seeking someone with an exceptional telephone etiquette and extraordinary customer service skills to provide exemplary service delivery to both internal and external customers. We need someone who will approach each and every engagement in an empathetic, friendly, and patient manner - building rapport, trust and ensuring a positive and professional manner.

Your typical day will see you:

  • Undertake assessments as scheduled to ensure assessment activity timeframes, including response times are compliant with operational requirements
  • Complete support plan reviews
  • Undertake screening and Assessments in accordance with the relevant programs (My Aged care National Screening and Assessment Form (NSAF), and Veterans Home Care (VHC), and initiate linking support activities as identified
  • In consultation with the client, utilise the recommendations generated in the (VHC View) or (NSAF) to develop an individualised Support plan promoting independent living as practicable and self-reliant as possible

We need you to have/be:

  • Relevant qualifications and/or 3 years experience working in aged care
  • Proficient knowledge of the My Aged Care systems
  • Demonstrated experience in aged care assessments and service coordination
  • High level computer literacy, including proficiency with MS Office programs particularly Outlook, Word and Excel 
  • Well-developed communication skills, the ability to work independently, and be resilient in an ever-changing environment

This is a fixed term role until 30/06/2022. If this sounds like an exciting opportunity, Apply today!

Surfers Paradise, QLD

Health, Medical & Pharmaceutical


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