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Customer Centre Advisor

Benetas - Hawthorn, VIC

Voluntary, Charity & Social Work
Source: uWorkin


Customer Centre Advisor

Permanent, part-time (potential for full-time) | Leading not-for-profit | Mitcham location

We are seeking a part time Customer Centre Advisor and/or Veterans Home Care Agency Assessor to join our team in Mitcham on a permanent part-time basis (3 days a week), yet we are open to discussing a full-time arrangement (3 days per week in the Customer Centre team plus 2 days per week in the Veterans Home Care team).

In this rewarding position you will be part of a small energetic advisory team which provides information and support to people inquiring about care options. You will be a trusted technical advisor in the Aged Care industry, and promote and offer Benetas services that suit their individual needs and circumstances.

You will:

  • Have previous customer service and administration experience
  • Have intermediate level of computer skills and telephony literacy
  • Have exemplary organisational skills, resilience and ability understand business demands
  • Be friendly, positive and naturally able to build relationships that make a difference
  • Be honest, helpful and dependable - a real team player
  • Treat others with dignity and respect
  • Have knowledge of aged care services, finances and terminology (highly regarded)
  • Be Certificate III accredited or have other qualifications in a relevant field (desirable, not mandatory)
  • Have previous experience working in the aged care industry (desirable, not mandatory)


  • A safe and supportive work environment where people are valued and encouraged to share their ideas
  • A strong learning culture where you are in the driver’s seat of your ongoing professional development
  • Rewarding work that supports our clients to have a positive experience of ageing
  • Working in a trusted and values-based organisation focused on quality and growth
  • Competitive salary (with salary packaging and meal and entertainment benefits)

How to apply:

Applicants must be eligible to work in Australia, have a driver’s licence and a satisfactory police check. Applicants must also have a current influenza vaccination.

To apply for the position please submit your cover letter and resume to seek applications.

Please note: we may consider applications on an ongoing basis and therefore encourage you to apply at your earliest opportunity.

For a confidential discussion please contact Kylie Halse – Customer Centre Team Leader on 1300 236 382

NDIS Clearance

This is a mandatory requirement for anyone working in a Risk Assessed Role (direct delivery – physical, verbal) with a client / resident living with a disability and receiving funding via the NDIS.

For more information on applying for a NDIS Clearance please paste the following into your web browser - https://www.service.vic.gov.au/services/national-disability-insurance-scheme/transaction

Hawthorn, VIC

Voluntary, Charity & Social Work


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