ABOUT THE ROLE:

We are currently seeking an experienced Service Coordinator to work in our Regional Office located in Ballarat.

Working closely with a team of Care Advisors, referral agencies and service providers, Service Coordinators are responsible for providing excellent customer service and are often the first point of call for our clients and external stakeholders.

Service Coordinators are also responsible for coordinating the rostering and support of a team of Home Care Workers to ensure the right employee is rostered to provide the right service, to the right client, at the right time.

ABOUT YOU:

If you are passionate about supporting people in your local community, you have excellent customer service and communication skills and you enjoy working in an environment where the changing needs of our clients are a priority, then we want to hear from you!

Experience with rostering systems would be advantageous, but not essential.

ABOUT US:

Mercy Health Home Care Services provides community aged care and disability services to keep people happy, healthy and independent at home. Established in 2006, we are part of Mercy Health, a catholic organisation grounded in a 2,000 year tradition of caring for others, that is made up of more than 9,500 people who provide a range of healthcare services across Australia.

Mercy Health is proud to be recognised as an Employer of Choice for Gender Equality by the WGEA.

WHAT WE OFFER:

Mercy Health recognises that many people want to work somewhere that is more than ‘just a job.’ At Mercy Health, we pride ourselves on our values-based culture, and offer a generous range of benefits to support you to maintain a healthy work/life balance. These include:

• Salary packaging benefits
• Opportunity to purchase additional leave
• Health and Wellbeing programs
• Camp Australia School Holiday Program
• Ongoing learning and development opportunities
• A range of discounts available across a diverse portfolio of financial, healthcare, travel and other services

We focus on caring for our staff members and those important to them.

At Mercy Health, we pride ourselves on embracing diversity and foster an inclusive culture where individual differences are respected and celebrated. We encourage applications from people of all ages, abilities and cultural backgrounds including Aboriginal and/or Torres Strait Islander Peoples.

To be the successful candidate you must meet the position requirements as well as provide a current Police Record Check. Mercy Health may conduct additional background checks subject to current legislation

If you have any questions or require any adjustments to ensure a fair and equitable interview and selection process please contact us on the details below.