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February

Team Leader Customer Service Centre

Uniting - Sydney, NSW

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

About the role

An opportunity has become available for a multiskilled, hands-on, people-focused Team Leader within Uniting’s Customer Service Desk Team. This permanent/ full-time role is based in Parramatta and will be responsible for leading, developing and motivating a team of Customer Service Officers to thrive in a high performing, values based and customer-centric environment.

Duties and responsibilities:

  • A minimum of 2-3 years' experience leading in a contact centre, sales, or customer service team. With previous call centre experience in a customer service team
  • Previous experience tracking team performance and applying sales methodologies to practice
  • Demonstrated experience coaching, mentoring & developing staff
  • A demonstrated commitment to exemplary customer service
  • A belief in a culture that maximises employee engagement and evidence in strong internal relationship building skills

As an organisation, Uniting celebrates our diversity and welcome all people regardless of ethnicity, faith, sexual orientation and gender identity.

We are bold, imaginative, respectful and compassionate.

Further to this we offer:

  • Chance to play a key role in our growing NFP business
  • Ongoing development and career advancement opportunities
  • Competitive NFP salary packaging options
  • Work within an organisation that has a positive impact on our clients

At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities and confront injustice.

Our services are in the areas of aged care and disability, community services, and chaplaincy and we get involved in social justice and advocacy issues that impact the people we serve. We commit to respecting children and act to keep them safe.

Employment with Uniting is subject to satisfactory background checks, which include National Police Checks, Working with Children Checks and Reference Checks.

LGBTI Jobs is Australia’s national job board dedicated to assisting Lesbian, Gay, Transgender, Transexual graduates and jobseekers connect with organisations actively engaged in LGBTI inclusion initiatives.