We are currently seeking to appoint a Service Leader to lead our Time for Grandparents and Seniors Enquiry Line program. This is a Full Time opportunity based in Chermside on Brisbane’s north side.

The Role:

The Service Leader supports the Service Manager in leadership and management within the Older persons Program service to ensure the goals and objectives are met as identified in the Service Agreement and within prescribed time frames and parameters.

You will be required to provide professional leadership to staff in the Older Persons Program team facilitating the development of quality practice and effective co-ordination of service delivery to clients accessing the Older Persons Program (OPP). Within the OPP there is the Elder Abuse prevention Unit (EAPU), the Time for Grandparents Program (TFG) and the Seniors Enquiry Line (SEL).

About You:

To be successful in this role you will have experience in leading a team to achieve service performance outcomes together with an ability to provide quality supervision and training.

Supplementing this, you will present with the following:

• Have experience in working within a counselling capacity while responding appropriately to any risk and safety issues of clients.
• Tertiary Qualification in a relevant field (e.g., Social Work, Psychology or Social Science) as required by relevant service contracts
• Significant Community and/or Aged Care Sector / Industry experience or similar.
• Working knowledge and comprehensive understanding of community aged care services.
• Experience in coaching and developing staff, strong practice focus, relevant practice supervision experience
• Thorough understanding of program management and leadership principles and techniques.
• Knowledge of relevant legislation, policy and licensing requirements associated with line of service. You will also demonstrate knowledge of relevant legislation and associated legal issues related to older people, and of government and non-government agencies that are responding to issues of older people and elder abuse.
• Demonstrated ability to develop and maintain collaborative partnerships with internal and external stakeholders.
• Demonstrated ability to develop and maintain effective systems, procedures and processes within prescribed policies and guidelines.
• Commitment to working within the beliefs, mission and values of UnitingCare Community.
• Current drivers’ license.
• Positive Blue Card

Desirable

• Demonstrated ability to work in ways that are innovative, inclusive and culturally appropriate for Aboriginal and Torres Strait Islander and culturally and linguistically diverse groups.
• Demonstrated commitment to personal/professional growth by keeping abreast of relevant social issues and trends

About Us:

As one of the largest employers in the sector and the state, UnitingCare offers the opportunity to develop your skills with a values based organization where people are at the centre of everything we do.

UnitingCare offer a variety of benefits including values based work environment, discounted products and services, attractive salary packaging, career development and lifestyle benefits.

To Apply:

So don't hesitate! Take the next step in your career with UnitingCare and apply now by submitting your cover letter and resume!

For more information, please contact the details below.

UnitingCare is committed to being a child safe, child friendly organisation and for all children who come into contact with our services we will provide welcoming, safe and nurturing services, prevent child abuse and neglect within our services and appropriately and immediately address child abuse and neglect if it does occur To read more about our commitment to child safety please head to http://unitingcareqld.com.au/advocacy/child-safety

Through our values UnitingCare are proud of our teams diversity, we believe in the strength of a diverse and inclusive workforce to help us achieve the best outcomes for the communities in which we operate and serve. We highly encourage applications from people who identify as a part of the Australian Aboriginal and/or Torres Strait Islander Community.