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Client Services Officer

Life Without Barriers - Canberra Airport, ACT

Administration & Secretarial
Source: uWorkin


Job no: 495942
Employment type: Full Time
Location: ACT
Categories: Administration/Customer Service, Aged Care

About the Organisation
Life Without Barriers is a leading social purpose, not for profit organisation of 8,000 employees working in more than 440 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role
As a Client Services Officer, you will play a key role within the Client Contact Centre whose function is to provide LWB clients with support for service requests, service scheduling and feedback on our services. You will facilitate phone and email queries to support person-centred resolutions.

You will oversee payment of accounts including initial complaint investigation and resolution. Experience in customer service, administration and overseeing accounts is highly desired.
This is a contract role until 1st August 2021 based in Griffith ACT with the high possibility of extension.

Key Responsibilities

Engage with clients via phone and email in a timely manner, this will include scheduling-related enquiries, session cancellations, client feedback etc
Provide advice on LWB service offerings and indicative wait times
Process account payments promptly and accurately, assist with invoice queries
Develop and maintain a strong understanding of our services and the associated costs
Maintain client records in real-time, ensuring accurate and confidential entry of data
Model a professional approach to your accountability, have a solution focussed mindset and act in accordance with our LWB Values


Join one of Australia’s largest Social Purpose Organisations
Competitive remuneration with access to fantastic Salary Packaging benefits
Supportive team with ongoing growth and learning development opportunities

Skills & Experience

Cert III in Aged Care, Community, Human Services or similar qualification
Knowledge of and ability to apply person-centred thinking to achieve complaint resolution
Strong communication, time management and computer skills
Experience in accounts processing (invoicing, receipting, financial admin)
Ability to build strong relationships and work collaboratively with a range of stakeholders

Successful candidates will be required to clear state-based probity checks including a National Criminal History Record Check.

How to Apply
Include your resume and covering letter in one document, click ‘Apply’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact Brooke Niass at recruitment@lwb.org.au

Applications close at midnight on Sunday 7th March 2021 AEDT.

Life Without Barriers supports the Royal Commission into violence, abuse, neglect and exploitation of people with disability. We believe people with disability need to be heard and for these experiences to influence how support services like ours are delivered. View our statement here (https://bit.ly/2GzZGWA)

Advertised: 12 Feb 2021 Cen. Australia Daylight Time
Applications close: 07 Mar 2021 23:55 Cen. Australia Daylight Time

Canberra Airport, ACT

Administration & Secretarial


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