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February

Rostering Coordinator

Absolute Care & Health - South Yarra, VIC

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

We currently have an opportunity for a highly skilled person to join our Care Coordination team in a permanent full-time role. The key function of the coordination team is to ensure that both our client and caregiver schedules run smoothly, 24 hrs per day.

At Absolute Care & Health we believe our coordinators are at the core of our business and play an integral role in our mission of care. This is your opportunity to join a progressive organisation committed to making a real difference in the in-home Care sector.

How we are operating during COVID-19

In-home support is an essential service, and we are continuing to operate during COVID-19 with best-practice infection control and enhanced risk mitigation procedures.

A little about us

Absolute Care & Health has provided in-home care, support and nursing services for nearly 10 years. We deliver services for people through the NDIS (disability support), My Aged Care (Home Care Packages), Transport Accident Commission (TAC) and After-Hospital Support Programs. We cover Metro Melbourne, Greater Geelong and the Mornington Peninsula.

We are a supportive and close-knit team with a shared goal of providing the best in-home support services for all clients. We offer job flexibility, continued education opportunities and the ability to make a positive impact on the lives of people with a disability.

Details of the role

Type: Care Coordination (head office based role)
Employment: Permanent Full-time role
Location: Absolute Care & Health Head Office- South Yarra

Key duties: You will be the first point of contact all Caregivers, Clients, and members of the public.

  • Rostering co-ordination to ensure appropriate staff are matched to client needs
  • Actively participate in client courtesy calls and follow-up actions accordingly
  • Willing to work weekend shifts and public holidays occasionally (if required)
  • Enthusiastic and compassionate attitude and a drive to succeed
  • Accurately record and track client bookings
  • Update Care Plans, Client or Caregiver data in Absolute’s systems to ensure information is current at all times
  • Exceptional interpersonal and communication skills with the ability to relate effectively with internal and external stakeholders
  • Provide regular updates to caregivers regarding shift changes (through a variety of communication methods)
  • Support Caregivers with transparent communication
  • Able to think outside the box and come up with solutions for problems within a short period of time

Essential for the role:

  • Experience in customer service
  • Strong organisational and time management skills
  • Focus on providing high-quality customer service
  • Highly flexible
  • Outstanding Communication Skills
  • Available to work on a rotating roster, 7 days

Highly Desirable

  • Experience in administration preferred
  • Experience in staff coordination

Benefits

  • Flexible work arrangements
  • Established in-home care business and supportive team
  • Best practice infection control training program
  • Work within the growing field of essential care services
  • Great office location (Toorak Rd, South Yarra. 2 min walk from train station)

Opportunities

This role is an opportunity to join a progressive organisation that thrives on making a real difference within the rewarding industry of disability support. We believe in investing in our people and providing motivating and fulfilling opportunities for all our team.

Job Type: Full-time

Salary: Up to $55,000.00 per year

Benefits:

  • Employee mentoring program
  • Professional development assistance
  • Work from home

Schedule:

  • Flexible hours
  • Rotating roster

Experience:

  • Rostering: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)

Licence:

  • Australian National Police Check (Required)

Work Eligibility:

  • Permitted to work permanently with no restriction on hours (e.g. citizen, permanent resident) (Required)

Work Remotely:

  • Yes

South Yarra, VIC

Customer Service & Call Centre




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