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16

February

State Scheduling Office

Arcare Aged Care - Melbourne, VIC

Administration & Secretarial
Source: uWorkin

JOB DESCRIPTION

  • Full Time Permanent position
  • Friendly, supportive work environment
  • Based in Mill Park

Arcare is now looking for an exceptional Scheduling Officerto join the Arcare Home Care team

Company

Arcare is a proudly family-owned aged care business that now has 43 residences throughout Victoria, Queensland and New South Wales. Arcare has a relationship focused approach that ensures that the relationships between, clients, employees, volunteers and family members are valued. This approach has been praised and celebrated by leading aged care experts as being at the forefront of elder-care globally.

About the Role
The key objective of this role is to contribute to the operations of the Home Care team across the following key functions:
  • Rostering – match consumers with staff according to preferences, working hours, availabilities, location and cultural needs while maintaining effective travel distances between consumers for workers. Also provide day to day support for consumers in relation to changes to care services, answer queries with Invoicing/rosters/visits and general communication;
  • Documentation – accurate and timely recording of service delivery data, monthly reporting of performance, incidents, complaints suggestions and compliments in line with policies and procedures and work instructions;
  • Operations – accept and monitor referrals, assist and undertake service engagement for consumers, provide timely responses to internal and external customers, maintain confidentiality and provide advocacy for consumers as required;
  • Staff support/ Management – participate and contribute to the team environment;
  • Administration – general duties including data entry, taking minutes, management of office supplies, filing and preparation/mail outs of various documents;
  • Customer Service - maintain a positive rapport with consumers, internal and external staff, service providers, facilities, external networks and other Arcare departments;
  • Quality – comply with procedures and policies, legislation, guidelines and assist the Quality Coordinator with tasks as required.; and
  • Other – tasks as directed by the Team Leader Operations or the National Home Care Manager
To be successful in the role:
  • Extensive experience in a customer service role;
  • Demonstrated organisational and administrative skills, attention to detail, time managements and lateral thinking;
  • Excellent communication, liaison, negotiation and problem-solving skills;
  • Customer service skills and ability to communicate and build rapport with people from all walks of life;
  • Current Police Clearance and Statutory Declaration that allows work in Aged Care;
  • Computer literacy with Microsoft Office (Word, Excel, Outlook) and the Internet; and
  • A current Driver’s Licence.
If you’re someone who thrives on new challenges; likes working in a team within a diverse environment; and consistently delivers to the highest quality, then you'll fit right in and we'd like to have you on our team.

Culture
Arcare is a family-owned business therefore open and respectful relationships is the most important thing that we do. We believe that through sharing our stories and ourselves we are able to recognise and celebrate the uniqueness of every person. Arcare is also very committed to nurturing people, new ideas and personal growth by remaining flexible and open to possibilities

Benefits
  • Supportive, friendly and caring organisation
  • Family-owned business
  • Training Plan & Educational Opportunities
  • Senses Framework to ensure staff are supported in personally meaningful goals
  • $600 uniform allowance

APPLY
If you believe you have the skills, values and expertise to deliver the role of a Scheduling Officer. Please follow the ‘Apply Now’ link below and apply for this exciting opportunity

All applicants are required to undergo a National Police Check and provide evidence of right to work in Australia

*Please note; As a registered NDIS provider Arcare require all workers to undergo an NDIS worker screening Check. NDIS clearance is valid across Australia for 5 years from the date of notice.

Please see link for additional
information https://www.service.vic.gov.au/services/national-disability-insurance-scheme *