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Housing Brokerage Service Manager

Summer Foundation - Box Hill, VIC

Voluntary, Charity & Social Work
Source: uWorkin


About the role

The Housing Brokerage Service Manager is responsible for leading the Housing Brokerage Service

from pilot program through to a self-sustaining national service. The role reports to the CEO and sits

within the Housing Brokerage Service team. The Housing Brokerage Service Manager is an integral

member of Summer Foundation and works with the Housing Hub tteam, health services, government,
the NDIA, allied health professionals, external stakeholders, people leaving hospital with high and
complex disability needs, family and the Executive Team to ensure young people with disability
who are at risk of entering Aged Care due to a housing barrier are consistently, thoroughly and

sustainably supported to achieve housing outcomes which align with their needs and preferences.

About the Summer Foundation
Established in 2006, the key aim of the Summer Foundation is to change human service policy

and practice related to young people in nursing homes.

The Summer Foundation utilises a range of strategies to influence health, housing, aged care

and disability service policy and practice related to this target group.

If you are looking for a career where you can make a difference, work collaboratively with committed

and passionate people and have real opportunities for professional development, we encourage you

to join our team.

Why we exist

The Summer Foundation exists to permanently stop young people with disability from being forced

into residential aged care, ensuring people with disability have access to the support required to be

in control of where, how and with whom they live.

How will we know we’ve succeeded

This problem can be solved, we are doing legacy work, and we are well on track to achieving what

we set out to do. In 5 years we expect the Summer Foundation will have achieved its purpose.

We will regard this as ‘job done ’ when the systems, policy settings and markets consistently enable
people with disability to live where, how and with whom they choose; experiencing choice and

control equal to people without disability.

Our workplace

We have staff working across Australia, however our head office is located in Box Hill, Victoria.

To meet some of our staff and watch a short clip about our organisation, please go to:


The Summer Foundation has flexible and supportive work practices. We encourage and welcome

people with lived experience of disability to apply.


Role details

Position Housing Brokerage Service Manager

Team Housing Brokerage Team

Direct reports Housing Brokerage Team Members

Reports to CEO

Status 0.8 -1.0 FTE FT/PT

Location Box Hill, Victoria with flexible home-based arrangement as agreed

Social Community Home Care and Disability Services Award
Award Classification

(SCHADS) level 8

Last updated January 2020

About the team

The Housing Brokerage Service Team supports the purpose of the Summer Foundation by filling

a gap in the health/NDIS/housing interface while concurrently building the capacity of the health
system and support coordinators to consistently facilitate hospital discharge of young people at risk
of entry to aged care (for whom suitable housing is a barrier), to find housing solutions that align
with their needs and preferences.

Key responsibilities


Develop and implement a 2-year business plan bringing together the relevant Hospitals
components of the Summer Foundation strategic plan with the Housing Brokerage Service
Business Model

Develop reporting to track and measure impact

Work with the Finance team to develop the budget, costing mechanisms and reporting for
the Housing Brokerage Service

Work with the Summer Foundation Research team and Clinical Practice Leads to evolve
the design of the service

Oversee documentation of the service delivery and development of tools and resources to
build the capacity of service users

Business development
Work with the CEO to develop models for revenue generation and growth

Maintain and grow networks of existing and new customers

Cost service delivery, develop proposals for new business and pitch to potential customers

Oversee delivery of contracts and maintain proactive communication with service users

Ensure all service user invoicing is completed in a timely manner

Review all budgets for funding submissions to support the Housing Brokerage Service


Work with Clinical Practice Leads to deliver a business that addresses the needs and of

people with disability


Develop agendas and papers for the Health Advisory Committee

Team leadership
Develop and implement team member work plans and culture of working to an individual plan

thats supports the team agenda

Provide coaching, training and supervision to the team in relation to the business

management aspects of the Service in line with our culture and operational priorities

Develop KPIs for team members and report back regularly on these using data and take

action as required to manage any areas lagging behind target performance

Foster a positive culture where all team members can contribute and feel valued

Participate in team meetings and lead in line with our values and culture

Work closely with the Clinical Practice Lead, Housing Brokerage Service


Other duties as requested by Chief Executive Officer/Executive Team

Remain flexible to role changes according to relevant skills and experience, changing work

environments, work priorities and organisational needs

Qualifications, skills & experience


Degree in Business/Commerce

Employment is subject to National Police History Check

Skills & experience


Experience working within the health sector

Understanding of the NDIS and disability sector

Experience in developing business strategy and implementing operational plans

Demonstrated experience leading in an operations management role covering the areas

of finance, stakeholder management and business development

People leadership and team management

Project management


Leadership experience in a social enterprise or for purpose organisation

Excellent verbal, written and presentation skills

Organised and able to meet deadlines

Adaptable to changing environments

General IT proficiency


Core capabilities

Decision making
Uses sound judgment to make decisions based on information gathered and analysed

Considers all relevant facts and alternatives before deciding on the most appropriate action

Commits to decisions


Takes personal responsibility for job performance

Completes work in a timely and consistent manner

Follows through on commitments

Problem solving
Analyses problems by gathering and organising all relevant information

Identifies cause and effect relationships

Comes up with appropriate solutions


Adapts to changing work environments, work priorities and organisational needs

Able to effectively deal with change and diverse people

Planning and organising
Plans and organises tasks and work responsibilities to achieve objectives

Sets priorities

Schedules activities

Allocates and uses resources properly


Shares complete and accurate information

Maintains confidentiality and meets own commitments

Adheres to organisational policies and procedures

People management
Invests time and effort in managing staff members under his/her supervision

Ensures that staff members under his/her supervision are clear on their role and


Contributes to and supports the overall performance of the team

Creates regular opportunities for peers, colleagues, partners and stakeholders to contribute

toward enhancing service quality

Project management
Contributes creative ideas and proposes changes to processes and methods to overcome

identified bottlenecks, challenges and issues


Readily accepts conditions of uncertainty or unpredictability, and remains productive in

difficult situations

Understands the principles of change management and develops approaches that suit the

business situation

Uses change as an opportunity to further business objectives and rewards change efforts

Stakeholder management
Initiates and manages negotiations with stakeholders to gain commitment to projects and

delivery of activities to meet timelines

Provides and receives highly complex, contentious or sensitive information where high levels
of negotiation, communication and interpersonal skills are required

Ability to explain highly complex concepts, ideas and issues to an executive audience

Confidently represents the organisation with external stakeholders and negotiates within
parameters agreed with immediate manager

Focuses on understanding stakeholder issues and influencing their views

Provides authoritative expert advice on complex issues within own area

Summer Foundation Principles

The Summer Foundation’s principles include:
working as a team | we understand, respect and support the contributions and experience of our

colleagues. We understand how our individual contribution fits, and we feel confident and empowered

to make our best contribution. We embrace and value diversity in our workplace.

a healthy approach to communication | We come to discussions prepared and ready to contribute.
The how, why and by who of decision making is known and understood. The right people are in the

right conversations. Our conversations are healthy, respectful, robust at times and safe.

shared clarity and commitment to purpose | We all have a strong, shared understanding of our

‘why’. Our ‘why’ is central to our strategy, decision making and actions.

working authentically | People with lived experience are central to our work and we purposefully

and professionally incorporate this experience and expertise in our work. We focus closely on the

impact of our work, and we strive to always deliver work to the highest standard.

a smart responsible and considered approach | We invest in efficient, continuously improving

processes, and prioritise time for learning and reflection. We celebrate our successes and promote

having fun at work. We work in a way that respects our environment.


All staff must comply with the Summer Foundation policies notified to them from time to time.

These policies form part of the contract of employment with the Summer Foundation and therefore
must be read and understood by staff to ensure they are aware of their responsibilities as an

employee of the Summer Foundation.


Agreement and acceptance


…………………………………….. …………………………………….. …………………
Signature Print name Date


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Signature Print name Date


Box Hill, VIC

Voluntary, Charity & Social Work


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