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Quality Manager

Be (formerly ComLink) - Sunshine, NSW

Voluntary, Charity & Social Work
Source: uWorkin


About Us

Be has cultivated a culture where people feel included, supported and respected. And we know how to have fun! When you are surrounded by like-minded people with a shared vision that makes for a pretty awesome place to work.

Be is a leading aged care and health and well-being specialist that is doing more than what’s expected to really make a difference in the community. Be are dedicated to supporting people live fulfilling and meaningful lives with a range of services to meet every individual’s needs. We are the carers, the helpers and life-changers of this world, supporting people to live independently at home longer. And that’s a great place to be.

We provide Home Care Packages, as well as CHSP home support, transport, social support and community services to more than 30,000 people across Queensland. We currently have eight regional offices with a geographical spread from Toowoomba to Cairns. 

We’ve created a community – a family- where we choose to look beyond how things are, to how much better they can be. And we are inviting you to become part of our community.

About the role

We are searching for a seasoned Quality Manager who can hit the ground running and confidently lead Be’s compliance with the Aged Care Quality Standards.

Some important details:

  • Permanent FT position, 80 hr fortnight
  • Be Head Office, Sunshine Coast
  • Reporting to Chief Operating Officer (COO)
  • Other requirements: Travel, training, guidance and support to our regional teams

Key responsibilities include:

  • Driving the organisation’s quality and compliance strategy.
  • Developing and implementing Be’s quality management systems to ensure compliance with all relevant legislation, standards, regulations and funding body requirements.
  • Developing and implementing organisational quality improvement structures, policies and processes, including internal auditing and reporting.
  • Providing strategic advice to Executives, State Managers regarding legislative, contractual and compliance standards.
  • Leading the preparation and response to any Aged Care Quality and Safety Commission audits or reporting requirements.
  • Developing relationships with key external stakeholders.

Key Selection Criteria

Your expertise will be supported with the following demonstrated evidence:

  1. Significant and demonstrated experience in leading and managing care governance, quality management systems and approaches, including continuous improvement activities across multi-site organisations.
  2. Demonstrated expert knowledge and/or clinical experience in service delivery and quality systems in aged care, community care or health sectors.
  3. Demonstrated understanding and advanced knowledge of person-centred care, and an ability to ensure service delivery meets the Aged Care Quality Standards across the organisation.
  4. Proven ability to build and refine clinical governance frameworks under the Aged Care Quality Standards.
  5. Demonstrated leadership and relationship building skills, including problem solving and the ability to provide accurate advice to senior organisational teams.
  6. Significant and demonstrated experience in stakeholder management and relationship building, particularly in building effective and sustainable clinical partnerships.


  • A tertiary qualification in a related health discipline
  • Registered Nurse (RN), completed minimum 3 year Bachelor degree in Nursing, ideally with experience in the home care sector.


  • Salary Packaging opportunities
  • Rostered Day Off each month
  • Great organisational culture and job satisfaction
  • Innovative, fast-paced, supportive and rewarding team environment

  • How to Apply

    If you think you have what it takes, submit your CV and a Cover Letter specifically addressing the key selection criteria above.

    Sunshine, NSW

    Voluntary, Charity & Social Work


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