Mercy Community have a Permanent Full-time position for an experienced IT Service Delivery Manager to join our team based in Nudgee.

In this role you will be responsible for the day-to-day operations of a small, dedicated technical support team, including IT Service Desk, Deskside Support and VIP support. You will also be responsible for:

Managing Incident, Request, Change and Escalation processes;
Major incident management
Monitoring, controlling, and supporting service delivery
Champion Service and Support in IT and Business Projects
Accountable for measuring, monitoring, and meeting service level targets
Ensuring excellent Presentation and Audio-Visual support is delivered and maintained
Manage the desktop computing environment, including finding and implementing improvements
Manage and review service quality to ensure the successful delivery of support services
Reporting on IT Service performance

About you…

You will have strong experience in an IT Service/Management role (ideally 5+ years), with a passion for service improvement. You will have:

Expert knowledge, understanding and experience in ITIL principles, service level agreements and applications management
Experience managing third party service arrangements
The ability to build strong stakeholder relationships
Previous service management or support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
Excellent leadership and people management skills
Well-developed written and verbal communication skills
Strong time management and problem-solving skills with a passion for getting things done

Previous experience in health informatics, CTARS, Visicase or eCase would be advantageous.

The successful candidate will also be required to obtain a positive notice in the Working with Children Check (Blue Card) and any other legislatively required personal history screening as required.

As a Mercy Community employee, we’ll offer you:
Competitive remuneration package, with the opportunity to increase your take-home pay by salary sacrificing
Flexible work arrangements including opportunity to work between home and office
The chance to make a genuine difference in people’s lives
Access to our Employee Assistance Program (confidential counselling service)
A friendly and supportive workplace

About Us…

Mercy Community is a Catholic faith based not-for-profit organisation, focused on the provision of innovative and responsive services in the areas of child protection, multicultural community support, family mental health, community and residential based aged care and disability support services. We are a strongly committed team that works hard and truly lives our values - Mercy, Acceptance, Excellence, Dignity, Empowerment and Integrity.

We are committed to actively and positively contribute to the quality of life and wellbeing of the people we support and to embrace our community diversity in all its forms. We encourage you to visit our website to find out more about Mercy Community.

If this sounds like the role for you, apply now via https://applynow.NET.au/jobs/ni/MCS1550. Please ensure your application includes a resume and cover letter.

Please Apply Immediately - Interviews will commence on receipt of applications.

Please note that you must be eligible to work in Australia to be considered for this position. Employment is conditional upon maintaining clear personal history screening checks throughout employment.