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Senior Residential Services Manager

Underwood Executive - Adelaide, SA

Health, Medical & Pharmaceutical
Source: uWorkin





Helping Hand is a not-for-profit organisation, with more than 1,400 employees and 400 volunteers providing care at home, retirement living and residential care to over 7,000 older South Australians each year. Helping Hand has a proud history of offering help and support to older South Australians’ over the last 65 years. Ensuring wellbeing is central to the strategic objectives, Helping Hand focusses on achieving independence and wellbeing, dignity of living, quality of life and choice with their valued clients. A newly created role of Senior Residential Services Manager is now sought to provide leadership to a number of site managers across the division.

Reporting to the Executive Manager, Residential Services you will provide leadership and operational line management to a group of residential service managers and various project managers to ensure the delivery of safe, high-quality care. With an overriding focus on person-centred care, you will support the Executive Manager Residential Services through the provision of high-level advice, review and oversight across the division to enhance opportunities and manage risks. Critical to the success in this role, will be your ability to build relationships with your team, senior managers and executive across Helping Hand. Additionally, you will work in partnership with the Client Safety and Quality Unit to maintain and improve Helping Hand’s governance system, including the review and development of policies, procedures, business processes and guidelines to ensure they meet legislative requirements, reflect research informed best practice and support business needs.

Passionate about residential care, your strong communication, leadership and stakeholder engagement skills will see you successfully build effective working relationships across the business. You will be experienced in leading multi-disciplinary teams and driving change in a complex service delivery environment, preferably in aged or health care services. You will bring knowledge of relevant legislation and challenges associated with residential aged care services, including quality assurance frameworks and accreditation. Demonstrating a strong person-centred focus, commercial acumen, budgetary management skills, you will build the divisions capability through the provision of expert guidance and role modelling. Relevant qualifications in health, aged care or a management related discipline desirable.

Bring your passion for driving best practice of safe, high-quality resident services, while leading a dynamic and high performing team to optimise residents’ quality of life, choice and independence.

Applications should be forwarded to the attention of Nikki Hentschke in Word format. Confidential telephone enquiries are welcome via (08) 8214 8020

Adelaide, SA

Health, Medical & Pharmaceutical


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