InterCare Group via InterCare Staffing and Employment and InterCare Pathways establishes a fully integrated business model that compliments government initiatives to strengthen the Australian workforce and ensuring the economy has qualified jobs for the future.

InterCare Staffing and Employment provides recruitment services to our industry partners and supports Australia's Health, Aged Care and Disability professionals to advance their careers. 

InterCare Pathways provides career support and training advisory at all stages of an individuals employment and development lifecycle.

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Due to continued growth, they are in need of a friendly and outgoing Customer Service / Call Centre Consultant to join the team in Keysborough reporting to the National Sales & Customer Service Manager you will be responsible for contacting potential candidates to discuss their career options in relation to training and job opportunities as well as assisting students with their enquiries.

Duties and Responsibilities
• Inbound/Outbound calling, responding to email and internet enquiries 
• Answering incoming calls and enquiries 
• Provide excellent customer service 
• Ensure all information provided is accurate and up to date 

• Accurate data entry
• Achieving KPI's
• Ad hoc duties as required

• Previous customer service experience is an advantage

• Strong attention to detail

• Highly organised and hard working 

• Ability to work unsupervised and great time management

• Willing to learn 

• Great computer skills 

If this sounds like the opportunity you have been seeking then