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Call Centre - Customer Service Specialist (Aged Care Sector)

Page Personnel - Kelvin Grove, QLD

Customer Service & Call Centre
Source: uWorkin


Kelvin Grove location

Full time & part time positions available

About Our Client

Be part of the team at this Australian-based not-for-profit provider of independent living services through at-home care, retirement living and residential aged care, the organisation prides itself on supporting and providing services to their clients, ensuring that compassion and respect remain at the core of their business

Job Description
Provide our clients with a professional service in a clear, accurate, and timely manner over the phone and online
Provide expert advice to address complex client queries
Be responsible for the end to end customer interaction to maximise customer satisfaction ensuring the customer receives timely solutions
Respond to complaints, resolve customer issues and find solutions to customer problems in a timely manner
Work with a sense of urgency and a commitment to quality
Ensure all client transactions and information is entered and stored appropriately and accurately on relevant systems
Be the first point of contact for customer enquiries, actively listening and be solution focused
Prioritise client needs in a courteous and respectful manner
Build positive relationships with clients ensuring a quality experience
Capture information and interpret customer needs by offering solutions or information across all streams of business (At Home Support, Retirement Living and Residential Aged Care)
Work efficiently and effectively in a high volume fast paced multifunctional and multichannel environment
Embrace, acknowledge and act upon constructive feedback
Participate and represent business requirements on projects and campaigns as needed
Work collaborative in a team environment
The Successful Applicant

This role handles medium to high volume inbound calls, so you would ideally have a combination of the following skills, behaviours and experience:

Strong customer service skills and the ability to work through problems and provide solutions in a complex environment
Demonstrated experience in delivering customer service over the phone
Demonstrated experience in the community services industry, e.g. disability services, aged care, nursing etc.
Certificate 4, equivalent or above in a community related qualification
Availability to be rostered on a rotating 24/7 roster, but shift will be rostered between 6am - 10pm
Recent experience using a Customer Relationship Management (CRM) application
Good typing skills and ability to multitask
Attention to detail and data entry accuracy
Self-motivated and up for the challenge of a high volume dynamic environment
Empathetic and patient approach with a genuine customer focus and willingness to help others
Ability to work in a constantly changing & pressured environment
What's on Offer

What is on offer for the successful candidate;

12 Month contracts with potential to become permanent - Full time and part time options
Access to comprehensive salary packaging benefits, including Private Health Insurance discounts Professional development and career opportunities
Kelvin Grove location
Fun and inclusive team environment
Opportunity to give back by contributing to the care and wellbeing of our clients

Kelvin Grove, QLD

Customer Service & Call Centre


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