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Customer Service Team Leader

VMCH - Wantirna, VIC

Voluntary, Charity & Social Work
Source: uWorkin


Job no: 500467
Work type: Full time
Location: Wantirna
Categories: Administration/Office Support, Community Services, Disability Services
  • Newly created team leader opportunity
  • Great culture with fun, friendly team and supportive management
  • Excellent Not for Profit Salary Packaging Benefits

About the role

The Team Leader, Customer Service Centre is to provide leadership, guidance, training and direction to our Customer Service Advisors. The Team Leader will support the Customer Service Centre Manager with operational leadership for inbound and outbound phone and email support to current and new VMCH clients.

Skills & experience

  • Previous experience in a Contact Centre environment
  • Demonstrated experience in staff management, recruitment and training
  • Proven experience with managing enquiries and intake for community programs, including signing up of new clients.
  • Proven track record in meeting and exceeding targets
  • High level of interpersonal skills and empathy including the ability to communicate and consult effectively with a wide range of people from diverse backgrounds.
  • Demonstrated commitment to high quality customer service.
  • Advance computer skills with Microsoft Office and ability to learn new software programs.
  • Well-developed prioritisation and organisational skills with the ability to meet strict deadlines and target hours.
  • Strong attention to detail and a high level of accuracy.


As an employee of VMCH you will be provided with ongoing personal and professional development, career pathways opportunities, a positive and supportive workplace culture and excellent salary packaging benefits.

About us

VMCH are a Catholic not-for-profit organisation, providing services including affordable housing, residential aged care, retirement living, community and disability services and specialist education to 7,600 people across Victoria. We operate in over 50 locations, have 2,600+ employees and over 600 volunteers maintaining our 24/7 service to vulnerable people across Victoria.

If you meet the above criteria and are passionate about making a positive difference in people’s lives, we would love to hear from you!

To work at VMCH, you will be required to supply proof of work rights, an Australian Criminal History Check, Evidence of 2020 Flu Vaccination, a Victorian Employee Working with Children Check and comply with Child Safety standards. You may also be required to supply an International Police Check.

We do not accept unsolicited resumes, emails and phone calls from recruitment agencies.

Download the Position Description

Advertised: 17 Feb 2021 9:00 AM AUS Eastern Daylight Time
Applications close: 24 Feb 2021 11:30 PM AUS Eastern Daylight Time

Wantirna, VIC

Voluntary, Charity & Social Work


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