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February

Client Services Coordinator (Temporary 11 Months)

Your Choice HomeCare - Petersham, NSW

Administration & Secretarial
Source: uWorkin

JOB DESCRIPTION

Your Choice HomeCare is passionate about delivering reliable, high quality aged care, disability support and a range of other home services. The Client Services Coordinator plays a key role in the operation of Your Choice HomeCare and will providing service coordination ensuring that client schedules are met on an ongoing basis by coordinating care information and staff; and updating the client management systems.

You will have a wide knowledge of community resources and be sensitive to multicultural/diversity issues ensuring clients receive high quality, seamless and cost-effective care and services. You will work within a team environment, will be directed by protocols and work closely with other organisations in a flexible and collaborative manner to ensure positive objectives are achieved for clients.

You will be required to partake in an on-call after hours roster.

Key responsibilities include:

  • Scheduling and coordinating services to meet clients needs
  • Provide high levels of customer service
  • Work with all members of the team to ensure clients are provided a positive journey
  • Respond to communication from internal and external customers in a timely, courteous and professional manner
  • Maintain confidentiality of client and staff information and company records
  • Contribute to an environment of positive and cooperative working relationships
  • Maintain an ongoing commitment to learning and personal development

Qualifications in relevant customer service-related discipline are essential. Rostering experience would be an advantage.

Selection criteria:

  • Excellent communication written and verbal skills
  • Excellent computer skills with demonstrated experience in MS Office - Excel, Word etc, and client management systems
  • Focus on providing high quality customer service
  • Demonstrated ability in developing and maintaining strong working relationships
  • Highly developed organisational skills
  • Excellent problem-solving skills
  • Ability to work as part of a team and independently
  • Contribute to a positive and enthusiastic working environment
  • Follow organisational procedures, uphold service standards and apply program guidelines

Essential Conditions:

  • Federal Police Clearance
  • Annual Influenza vaccination

This is a temporary opportunity for up to a period of 11 months with an immediate start date.

We look forward to receiving your application.

Job Types: Full-time, Temporary

Salary: $50,000.00 – $69,000.00 per year

Schedule:

  • Monday to Friday

Work Eligibility:

  • Permitted to work permanently with no restriction on hours (e.g. citizen, permanent resident) (Preferred)

Work Remotely:

  • No