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Consumer Admissions Coordinator

St Vincent's Health Australia - Brisbane City, QLD

Health, Medical & Pharmaceutical
Source: uWorkin


We have a fantastic opportunity for a Consumer Admissions Coordinator to join the St Vincent's Care Services Team.

As a Consumer Admissions Coordinator, you will drive occupancy levels by actively promoting our services to consumers and their families, health professionals and referral partners. With your knowledge of aged care and sales background, you will build trust and confidence in SVCS as a preferred provider of aged care services in the local community. You will provide caring, kind, personalised and seamless support to consumers and families entering aged care, ensuring enquiries are answered promptly and being proactive in solving complex issues. In addition you will work with the broader team to review and improve processes to enhance the consumer experience.

You will have:

  • Previous experience in residential aged care admissions, with an understanding of the Aged Care Act and good understanding of the person-centred care model;
  • Previous experience working in aged care, community or hospital setting is desirable;
  • Customer service focused with some sales experience and advantage;
  • Excellent MS Office skills (Word and excel) and experience in various CRM’s and databases;
  • Ability to work autonomously and manage your own workload and achieve objectives;
  • Ability to maintain collaborative and effective relationships with multidisciplinary team members;
  • Confident communication style with a supportive and compassionate nature;
  • Excellent verbal and written skills;
  • Full drivers licence is required;
  • Current Police check and flu vaccination are mandatory requirements.

Our benefits include:

  • Attractive salary packaging benefits up to $15,900p.a plus tax free meal and entertainment allowance $2,650;
  • Free uniforms;
  • Discounted corporate health insurance and other health benefits;
  • Ongoing training and development;
  • Option to purchase an additional weeks' leave.

Founded by the Sisters of Charity, St Vincent’s Health Australia has been providing compassionate, high quality health and aged care to the Australian community since 1857. SVCS offers quality residential, community and independent living services through 20 facilities with locations in Queensland, New South Wales and Victoria.

At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https ://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au

Interested? Apply today!

Position Description and Critical Job Demands Checklist:

Review the following documents:

JR116103_Consumer Admissions Coordinator.pdf

Contact Details:

Trent Robson

Alternate Contact:

Closing Date:

2 March 2021 11:59pm

Brisbane City, QLD

Health, Medical & Pharmaceutical


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