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Technical Support Officer

Feros Care - Hobart, TAS

Voluntary, Charity & Social Work
Source: uWorkin


  • Casual position offering flexibility and work/life balance
  • Support Our Senior Clients to Adopt New Technologies
  • Be Part of An Organisation Shaking Up the Aged Care Industry!

Feros Care is unlike any aged care organisation you’ve heard of. We are shaking up the industry and we are not afraid to challenge the status quo around ageing!

Technology is at the forefront of everything we do and we want our clients to benefit from the world of technology as well! Feros Care is currently working on some exciting projects to assist our senior clients to live their best lives by utilising plug and play style telehealthcare, smart home and smart device technologies.

As a Technical Support Officer, you will be travelling to our valued client’s homes and using your digital technology savviness to set-up and troubleshoot technologies for our clients. You will also utilise your high level of customer service skills, patience and empathy to support our clients to adopt and thrive with their new technology.

What You’ll Be Doing

  • Undertaking troubleshooting on client devices and Feros Care supplied devices and equipment, both in-person and via phone/email
  • Actively problem solving with clients; resolving incidents as quickly as possible, documenting and escalating as required
  • Delivering one-on-one digital training on how to utilise smart technologies
  • Reporting client outcomes, utilising templates and systems as directed
  • Reporting and documenting client feedback using Feros Care systems
  • Being an ambassador and promoting Feros Care at each opportunity
  • Sustaining a 90% satisfaction rating from client feedback

This is a casual community-based position working Monday to Friday. Expected hours are 5-10 per week to start, with potential to grow your hours and work the days that suit you!

Our Ideal Candidate

  • Recognised qualification or relevant industry experience, in any technical trade or field
  • High-level attention to detail and problem-solving skills
  • Strong interpersonal skills with the ability to build rapport and establish trust with clients
  • Excellent communication skills including written, verbal and listening
  • A professional can-do attitude and be well presented
  • A valid Australian Driver Licence and own reliable vehicle
  • Previous experience working within the aged and/or community care industry is desirable
  • Located in Southern Tasmania and happy to travel throughout the region

What We Can Offer

  • Be part of an organisation who’s shaking up the aged care and disability industries
  • Smash your New Year’s resolutions with a free gym membership
  • Keeping health and wellbeing top of mind, take advantage of our Employee Assistance Program
  • Truly fun, flexible and supportive work environment – we walk the talk
  • A chance to be recognised and rewarded
  • Plus, meaningful experiences where you know you are making a positive impact on the local community every day!

Who are we?

We’re Feros Care. And what we care most about is helping people live bolder lives. Healthier. Better connected. More active. More fulfilling.

We believe that variety is the spice of life – everyone is welcome, and everyone matters at Feros Care. We are proud to be an inclusive organisation, embracing all people, regardless of ethnicity, culture, gender, identity, sexual orientation or disability.

Apply Today!

Feros Care acknowledges and pays respects to the Traditional Custodians of all the lands on which we work.

When successful, you will be required to undertake a national police check and provide evidence of your right to work in Australia.

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Kerry Bundock on 07 5669 0559 (option 3), quoting Ref No. 940414.

Hobart, TAS

Voluntary, Charity & Social Work


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