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February

Onboarding/training Specialist

Anson Management Consulting - Perth, WA

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

  • Nationally focused client base
  • Leverage your sector knowledge in an excitingly different environment
  • Perform a vitally import function ensuring clients have the best start

About the Company:

Our client provides their a highly regarded enterprise grade, ERP solution to customers (both for-profit and not-for profit) whose primary services revolve around delivering consumer-directed care. Supported by a dedicated team, the majority of which have been with the product since inception, both the company and their employees are driven by the values shared with customers and are committed to mutually beneficial and long-term partnerships.

As a company our client has assisted many organisations and businesses to expand, adapt, develop, and continue to create social value in the community.

About the Role:

Reporting to the CTO, the Onboarding / Training Specialist is primarily responsible for implementing customised software with first-time customers and to help facilitate the introduction of new functionalities for existing customers. Key is the effective development, delivery and evaluation of the software training.

Job Requirements:

Onboarding Support:
  • Onboard clients by their onboarding deadlines, ensuring the requisite understanding of their goals & objectives and translating those needs appropriately with the aim of maximising value from their software purchase
  • Report weekly on progress tracking key implementation milestones and customer satisfaction
  • Operate as key point of contact and/or Project Manager for clients during onboarding
  • Operate as subject matter and product expert
  • Provide client and market input into product development and sales & marketing departments
  • Find opportunities for additional service sales, e.g., extra training or forms development
  • Support the onboarding process with admin, client requests, setting up training
  • Promote a “customer first” environment at all times
  • Manage aspects of the provisioning process, including obtaining key client information and ensuring appropriate recording and disseminating to the technical team
  • Maintain a high level of process quality and consistency as well as an excellent relationship with the customer
  • Contribute to further developing the onboarding systems and processes
Training:
  • Work collaboratively with the team to evaluate, develop and refine the training strategy and materials
  • Efficiently administer client training progress
  • Prepare training related reports by collecting relevant statistics and data
  • Ensure all training activities are carried out within the allocated budget and timeframes
  • End user training - Deliver software training to new customers mainly remotely via video conference (Face to face training will be required from time to time including interstate travel when needed)
  • Use known education principles and stay up-to-date on new training methods and techniques
Essential:
  • 2+ years’ experience in an operational role in disability, aged care or mental health services organisation
  • Demonstrated CRM/ERP knowledge and understanding
  • Strong attention to detail, organisation and analytical skills
  • Critical thinking and proven complex problem solving skills required
  • Customer first mentality including the ability to empathise and build rapport and customer loyalty
Benefits:

In return, you will be rewarded with being part of a rapidly growing, dynamic Perth based organisation that is servicing clients across the country. You will be a valued and vital member of our collaborative, supportive, driven and growing team.

Applications and Enquiries:

To apply for this opportunity, please submit a cover letter and current Resume that demonstrates you have the qualities required for this role in Word format via the 'Apply' link on this page. Alternatively, you may apply directly to the ad on our website ‘Sector Vacancies’ page: https://anson.com.au/recruitment-services/sector-vacancies/

To make an initial confidential enquiry, please contact John Broweleit via email: jbroweleit@anson.com.au

Please include your full name and contact details so that we may register your interest in the role.

Details of our privacy policy are available on our website: http://anson.com.au/about/privacy-policy