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Client Service Officer

Estia Health - Sydney, NSW

Health, Medical & Pharmaceutical
Source: uWorkin


Situated across from beautiful Bexley Park with stunning views, Estia Health Bexley is a luxury residence that excels in every aspect of care, comfort and ambience.
The residence is close to public transport, shops and other amenities, offering a pleasant and welcoming lifestyle where personalised care and attention to detail are paramount.

About the role 

Estia Health Bexley have a fantastic opportunity for an experienced Client Services Officer to join our friendly and supportive team on a full time basis (working from 8am - 4pm Monday to Friday). 

As first point of contact for families seeking Aged Care services, the Client Services Officer will assist residents and their families in their journey into residential Aged Care. The successful applicant will provide our customers with a seamless admissions experience and offer our referrers easy access to our beds.

This position will suit an energetic and results orientated individual who is passionate about driving customer satisfaction in residential Aged Care. You will be making a real difference to our residents and their families, building rewarding and lasting relationships along the way.

Key responsibilities will include but are not limited to:

  • Manage all customers inquiries including conducting site tours and holding resident/relative discussions and liaise with internal and external stakeholders.
  • Proactively manage the pipeline of inquiries to improve sales and conversion rates
  • Proactive engagement of referrers including identifying new potential referrers and community linkages
  • Implement sales programs to increase the uptake of additional services including activity programs
  • Act as the Customer Service champion for the home by monitoring service stands, ensuring training of staff and actioning resident satisfaction feedback 

What we will do for you
At Estia Health, our people are the heart of our organisation, we love to see our team develop their careers with us. 

  • Support from Management with developmental kits to expand your skillset
  • Energetic and committed administration team that will guide you in the role and support admissions
  • Attractive remuneration packages with workplace banking, novated leases and EAP services
  • Opportunity to work across a wide network and learn or mentor others in your peer group
  • Join one of Australia's leading aged care providers in one of the fastest-growing industries
  • Work in your local community and make a difference to the lives of our residents

About you 
Our ideal candidate has proven time management and organisational skills along with the flexibility to manage changing business needs.

  • 5+ years’ experience in sales/front office hospitality roles
  • A track record of success in sales including strong negotiation and outstanding customer service
  • Impeccable presentation, excellent communication and the confidence to build rapport with a wide range of people
  • The ability to work both individually and as a team to achieve desired outcomes
  • Knowledge of Aged Care including fees and funding (Ideal but not essential)
  • Previous experience delivering training would be highly regarded
  • Qualifications in sales, customer service or hospitality would be an advantage (but not essential)

Join now!

If you would like to know more, please emailing us at [email protected] If this sounds like the role for you, click on APPLY NOW!

To find out more about Estia Health and the wonderful work we do, please visit and follow our LinkedIn page!
https://www.linkedin.com/company/3252110/Full Time position - Monday to Friday within business hours, Attractive remuneration package for the right person, Opportunity to progress into a multi-site employee

Sydney, NSW

Health, Medical & Pharmaceutical


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