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Ndis Coordinator

Just Better Care - Cairns City, QLD

Health, Medical & Pharmaceutical
Source: uWorkin


Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. We are currently looking for a community based NDIS Coordinator to join our QLD team. Join a growing national network where you can make a difference and practice your values in a positive, friendly and flexible work environment.

The role:

This role is an office based position but will entail travelling between customer’s homes and providing individual and personalised support to customers in accordance with their support plans. Staff will perform an integral role in ensuring services are delivered to customers ethically, honestly and working within the framework of the Governing Body. The coordinator is responsible for coordinating the delivery of services using a team of community support professionals. The role involves liaising Support Coordinators and customers to ensure services are provided in accordance with the customer’s assessed needs and support professional’s availability. The overall responsibility is to provide quality operational services, while maintaining efficiency and cost effectiveness and meeting compliance and procedural requirements.

Duties and responsibilities may include:
  • Develop and manage customer services, including but not limited to schedules, service planning, intake documentation, ongoing quality assurance, confirmation and short notice placements and cancellations
  • Prepare and transmit schedules for customer services to support professionals
  • Verify allocation of support professional against customer service schedules
  • Assess, coordinate and monitor the relevant needs of individual customers and families in an ongoing and systematic way
  • Meet the specified and appropriate standards for the delivery of customer services
  • Ensure the ongoing development of flexible and innovative services through continuous improvement
  • Provide supervision, support and direction to staff
  • Ensure that a quality service is provided to people we support
  • Manage day-to-day activities of the service
  • Monitor the implementation of individualised plans for customers
  • Ensure that the rights, interests and needs of people we support are addressed effectively
  • Understand and respect the people we support linguistic and cultural diversity
  • Comply with all Just Better Care’s policies and procedures

What you will need:
  • Minimum Certificate III or IV in Individual Support or Disability Services (preferred)
  • Current CPR / First Aid Certificate
  • Current and satisfactory Criminal Record Check
  • Current and satisfactory Federal Police Check, Yellow Card & Blue Card
  • Current Australian Driver’s Licence
  • Reliable, registered and insured vehicle (comprehensive insurance is preferred)
  • Smartphone with internet access


  • Demonstrated high level awareness of issues affecting the disability, aged care and community health sectors
  • Experience in providing services to customers including assessment and monitoring processes
  • Previous customer service coordination experience in the Disability / health / aged care, community services sector
  • Proven relationship management with all internal and external stakeholders

What we offer:
  • Flexible working hours to suit your lifestyle
  • Ability to work independently and close to home
  • Training & professional development opportunities (including free access to online learning tools & programs)
  • Access to our free Employee Assistance Program
  • Staff recognition programs
  • Ongoing support from friendly, local office based team

Next steps:

If you would like to join our growing team and become part of our friendly, professional network please apply today by clicking on “Apply for this job”. Possible starts with you.

Cairns City, QLD

Health, Medical & Pharmaceutical


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