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Intake Officer

Wesley Mission Queensland - Fraser Island, QLD

Voluntary, Charity & Social Work
Source: uWorkin


Intake Officer - headspace Hervey Bay

Wesley Mission Queensland (WMQ) is a large and dynamic organisation with more than 65 locations throughout South East Queensland supporting 100,000 Queenslanders every year. As a not-for-profit organisation with over 100 years' experience in delivering aged care, Wesley Mission Queensland has a history steeped in hope, respect, compassion, empowerment, innovation, justice and integrity. To learn more about our organisation, please see www.wmq.org.au & https://www.youtube.com/user/wmbmedia.

We are currently seeking 1 part time Intake Officer
1 part time - 45 hours per fortnight

Key Role Accountabilities:
1. Align one's workplace behaviour in accordance with the WMQ Model of Care, the Wesley Charter and Wesley Mission Queensland's Vision, Mission and Values.
2. Provide phone triage assessments for headspace Hervey Bay and headspace Maryborough through a centralised intake process to young people aged 12-25 years.
3. Maintain accurate case notes for clients using an electronic clinical record and according to headspace by WMQ protocols and professional standards.
4. Participate in care planning and case review meetings, contribute to care plans and participate in planned case conferences other health professionals involved in the client's care, as appropriate.
5. Promote and adhere to youth friendly practice principles.
6. Participate in ongoing training and professional development activities provided by headspace National Office and Wesley Mission Queensland.
7. Maintain client privacy and confidentiality and adhere to duty of care requirements and other relevant legislation.
8. Adhere to appropriate standards of safety, welfare and health care for staff and young people within the headspace by WMQ service.
9. Comply with continuous clinical quality improvement activities to improve the service provision and outcomes for young people who access headspace by WMQ.
10. Ensure services are provided within the boundaries of the relevant Association's Code of Ethics.
11. Ensure compliance with all Wesley Mission Queensland policies and procedures.
12. Ensure that the service is compliant with all external regulators and contracts, including funding agreements.
13. Work in accordance with the electronic clinical record and associated information recording.

Qualifications, Knowledge and Requirements:
1. Tertiary qualifications in community, social welfare, youth work, health or a related discipline.
2. Passionate about making a positive change in the lives of people managing mental illness.
3. Demonstrated knowledge and appreciation of the issues associated with living with a mental illness.
4. Capacity to work independently and collaboratively within a team environment including being accountable for the effective delivery of client services.
5. Demonstrated ability to engage and communicate effectively with young people.
6. Sound communication and interpersonal skills including the ability to engage, negotiate, advocate, collaborate and undertake joint innovative problem solving.
7. Demonstrated effective PC skills including MS Office and related applications packages (including reporting).
8. Current Driver's Licence and willingness to drive in the course of work.
9. Relevant probity checks required by legislation and WMQ policy.

Other Capabilities and Attributes that will drive success in the Role
All Wesley Mission Queensland employees are expected to demonstrate an understanding and commitment to organisational Vision, Mission and Values. The incumbent of this position will be expected to:
1. Role model interpersonal, professional and leadership behaviours consistent with the WMQ core values of Integrity, Respect, Empowerment, Hope, Justice, Compassion and Innovation.
2. Actively participate in WMQ performance development processes to meet organisational requirements and own career aspirations.

Applications must address the 'Qualifications, Knowledge and Requirement' for this role (contained within the attached position description) and are to be submitted online at www.wmq.org.au by 4pm of the closing date.

For more information, please contact the Centre Manager Ricky Goostrey on 4303 2100 or via email rgoostrey@wmq.org.au

Wesley Mission Queensland's Vision is a compassionate, just and inclusive society for all. We are committed to EEO, OH&S, Ethical Practices and the principles of Cultural Diversity. We are a preferred employer for older workers. Successful applicants are expected to abide by the WMQ Code of Conduct. Relevant criminal record checks will be undertaken on recommended applicant. To view our Privacy Policy, please click here. Salary Packaging is available to Staff to potentially enhance remuneration.

Essential Requirements
Essential: Must have a current Drivers licence and willingness to drive in the course of work.

Fraser Island, QLD

Voluntary, Charity & Social Work


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