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Manager, Quality And Business Improvement

UnitingCare Wesley Bowden - Bowden, SA

Administration & Secretarial
Source: uWorkin


Employment Type:
FP - Full-Time Permanent
Quality Risk and Compliance
Supporting Documentation:
Role Profile

UnitingCare Wesley Bowden delivers social services that are shaped around individual needs and goals to help create positive futures built on independence and esteem.

With over 160 years of history our customer-focussed approach is underpinned by sound practice frameworks and informed by lived experience.

The organisation has recently undergone a major restructure creating two distinct divisions, namely Service Delivery and Corporate Services.

The Service Delivery division comprises of:

  • Allied Health - Psychology Services, Mental Health Services, NDIS services
  • Social Programs - Homelessness, Financial Health and Wellbeing, Emergency Assistance
  • Child & Family Services - Family support programs and Childcare Centre
  • Aged Care - Home Care Services

The Corporate Services division comprises of:

  • People, Culture and Business Services
  • Information Technology
  • Finance
  • Quality and Business Improvement

The Manager Quality and Business Improvement is expected to:

  • Provide management oversight and responsibility for quality and business improvement support to the business to achieve its strategic objectives. This includes Quality, Risk, Governance, tender writing and working across the business on process improvement and business development initiatives and opportunities.
  • Act and behave with integrity and in accordance with the organisation’s code of conduct and values.
Primary responsibilities:
  • Manage the day to day operations of the Quality and Business Improvement department, it’s people and resources.
  • Implement the strategy as it aligns to the Quality and Business Improvement department and ensure the structure and processes meet the strategic, financial and cultural needs of the organisation.
  • Monitor the organisation’s compliance with quality standards, legislative and contractual obligations, and its risk management system.
  • Ensure that the organisation is supported and guided by effective policies, procedures and frameworks.
  • Monitor opportunities to further position the organisation through effective service delivery and coordinate the response to those opportunities.
  • Create and sustain a culture of innovation and enablement, underpinned by and expressing the values and philosophy of the organisation.

Reporting to the General Manager, Corporate Services, the person we are seeking will be suitably qualified and will be able to work across a range of disciplines including organisational governance, quality and risk together with the ability to collaborate with key internal stakeholders to produce professional tender submissions and assist service delivery managers to identify new business opportunities and review existing programs and processes. Sound financial and business acumen is essential in this role.

You will function as a senior manager of the management team of UCWB.

Why work at UCWB

We have a track record of being a highly sought after workplace because of our strong values-based culture. Our relationships and interactions are supported by the four pillars of respect, trust, integrity and courage, and our people are our greatest asset. We celebrate a culture that is vibrant, connected, innovative and inclusive. We aim to increase the diversity of our workforce to better meet the needs of our clients and to improve equal employment opportunity for our employees. UCWB is an equal opportunity employer and a Child Safe Organisation.

By joining UCWB, you will enjoy:

  • Working in an organisation that has been awarded the “Best Workplace 2019” by the Voice Project based on our employees reporting exceptional levels of engagement and job satisfaction.
  • Personal and professional development opportunities through our ‘GROW’ initiative. A comprehensive e-learning library, monthly lunch and learns with guest speakers and other development tailored to either your current role or preparing you for future opportunities.
  • Commitment to Work Health Safety and Wellbeing including, flu vaccinations, employee assistance program, flexible working practices.
  • Industry leading job satisfaction and engagement evidenced in our annual employee survey.
  • A supportive team environment which celebrates diversity and inclusion.
  • Salary packaging options, resulting in a 5-10% increase to take home pay.
How to Apply
Please upload your resume and cover letter. The Role Profile for this role is also available on this page.

Applications close 5th March 2021 at 12 noon.