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February

Inbound Customer Service Advisor

PPAU Office Support - Red Hill, NSW

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

Strong customer service candidates needed for a high volume, multichannel call centre. Be part of this NFP provider of independent living services through at-home care, retirement living and residential aged care. Aged care or Community Services background highly regarded

Client Details

  • Permanent AND part time positions available
  • 7 Day roster
  • Kelvin Grove location
  • Prior Community Services or Aged Care industry experience/studies essential

Description
  • Provide our clients with a professional service in a clear, accurate, and timely manner over the phone and online
  • Provide expert advice to address complex client queries
  • Be responsible for the end to end customer interaction to maximise customer satisfaction ensuring the customer receives timely solutions
  • Respond to complaints, resolve customer issues and find solutions to customer problems in a timely manner
  • Work with a sense of urgency and a commitment to quality
  • Ensure all client transactions and information is entered and stored appropriately and accurately on relevant systems
  • Be the first point of contact for customer enquiries, actively listening and be solution focused
  • Prioritise client needs in a courteous and respectful manner
  • Build positive relationships with clients ensuring a quality experience
  • Capture information and interpret customer needs by offering solutions or information across all streams of business (At Home Support, Retirement Living and Residential Aged Care)
  • Work efficiently and effectively in a high volume fast paced multifunctional and multichannel environment
  • Embrace, acknowledge and act upon constructive feedback
  • Participate and represent business requirements on projects and campaigns as needed
  • Work collaborative in a team environment
Profile

Skills

This role handles medium to high volume inbound calls, so you would ideally have a combination of the following skills, behaviours and experience
  • Strong customer service skills and the ability to work through problems and provide solutions
  • Demonstrated experience in delivering customer service over the phone
  • Demonstrated experience in the community services industry, e.g. disability services, aged care, nursing etc.
  • Certificate 4, equivalent or above in a community related qualification
  • Availability to be rostered on a rotating 7 day roster, shift will be rostered between 6am - 10pm
  • Recent experience using a Customer Relationship Management (CRM) application
  • Good typing skills and ability to multitask
  • Attention to detail and data entry accuracy
  • Self-motivated and up for the challenge of a high volume dynamic environment
  • Empathetic and patient approach with a genuine customer focus and willingness to help others
  • Ability to work in a constantly changing & pressured environment
Job Offer

What is on offer for the successful candidate;
  • 12 Month contracts with potential to become permanent - Full time and part time options
  • Access to comprehensive salary packaging benefits, including Private Health Insurance discounts Professional development and career opportunities
  • Fun and inclusive team environment
  • Career progression opportunities
  • Opportunity to give back by contributing to the care and wellbeing of our clients
Applications close 1st March 2021 - any questions, please call Kerry on 3018 6325

Red Hill, NSW

Customer Service & Call Centre




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