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Team Leader - Client Relationship Partner

Baptcare - Camberwell, NSW

Source: uWorkin


Team Leader - Customer Relationship Partner (CRP)
Work-from-Home /Metro Melbourne
Permanent Full-time

  • A rewarding, purposeful career where you will make a real difference in the lives of older adults in your community
  • Flexible work arrangements (WFH) to balance your work and home life
- A work environment that is positive and inspiring, with a dedicated, friendly team who work together to get the job done - and have some fun along the way
  • An inclusive, safe and welcoming culture which celebrates diversity and creates a sense of belonging for everyone
  • Genuine opportunities for career growth and development, and an environment where learning and creativity are encouraged
  • Generous not-for profit salary packaging options and benefits program.

About the company:
Baptcare is a leading, purpose-driven organisation that provides residential and community care for older adults, support to children, families and people living with a disability, financially disadvantaged people and people seeking asylum.
With over 3,000 employees across Victoria, Tasmania and South Australia, we're a big company with an even bigger social heart. We put our clients at the centre of everything we do - but it is our people who have the greatest impact enhancing the lives of our clients and their families every day.
Join us during an exciting time as we continue to grow our business, expand our footprint and help more Australians live the lives they want in their own home for longer.

About the role:
The Team Leader - CRP will lead, coach and support Baptcare's front-line team of Client Relationship Partners, offering guidance to deliver strong outcomes for our customers and the business. This role will champion customer centred, cost effective care services across the Residential Aged Care segment of the business, and capitalise on opportunities to expand Baptcare's services offering.

  • Nurture, support and provide leadership to Client Relationship Partners
  • Drive sales mindset in team and across Residential Aged Care segment
  • Set sales strategy and tactics to deliver sales targets
  • Provide key marketplace insights to support continued growth
  • Champion excellent customer service, ensuring each customer has a positive experience
Skills and experience:
  • Strong interpersonal, influencing and people coaching and development skills
  • Resilient, motivated and committed to delivering great customer experiences and outcomes
  • Outstanding and engaging communicator, with ability to make a case for change
  • A demonstrated range of management styles
  • Demonstrated experience and track record as a senior sales manager
  • Graduate degree in Business or Marketing
  • Experience in sales systems (e.g. Miller Heiman / CEB Challenger Sales /)
  • Familiarity with Customer Relationship Management software (e.g. Salesforce)

How to apply:
Visit https://www.baptcare.org.au/vacancies to view the role statement
then click 'Apply Now' to submit your application

Please Address your application to the Hiring Manager

Applications close Friday 26th February 2021

Appointment to this position will be subject to a National Police Clearance, a current Driver's Licence and a current Influenza Vaccination.
Baptcare subscribes to a mobile and flexible work environment.
If you require support with the application process, please contact pcservices@baptcare.org.au
Baptcare is committed to building a respectful and inclusive workplace, appointing the best person for the role and supporting diversity.