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February

Implementation Consultant

Allocate Software - Melbourne, VIC

IT
Source: uWorkin

JOB DESCRIPTION

The Implementation Consultant is part of a team of professional services consultants and project managers responsible for the successful implementation of the Allocate suite of workforce management applications on client sites. As a key member of Allocate Australia and the Professional Services team, you will be expected to:

  • Be a Self-Starter and Manage your own time to meet set tasks and billable/productive targets
  • Contribute to the Allocate Professional Services Team business goals
  • Understand Rostering Solutions and learn the Allocate suite of products with minimal support
  • Use Allocates well defined standard implementation methodology
  • Be accountable for service delivery that is assigned to you for large projects, upgrades and for small work orders
  • Understand and work to the available budget to deliver tasks for large projects, upgrades and for small work orders
  • Meet administrative timelines such as Timesheet and Expenses completion
  • Assist other pillars of the Allocate business such as Sales, Support and Development
  • Engage with our clients throughout the entire lifecycle of the project and building long term trust, ensuring ongoing Customer Success

The Implementation Consultant must have analytical and problem-solving skills as well as the ability to communicate ideas and champion ‘Best Practice’ implementation processes with the objective of maximising realised benefit from the implementation of Allocates suite of workforce automation products.
Ideally have a background with a project management capability ideally with a Prince2 qualification at either level with particular focus on scope management as well as managing risks and issues using a typical 5x5 matrix

Responsibilities:

  • Participate in and lead certain elements of the Implementation Planning sessions including critical data capture workshops
  • Serve as a subject matter expert during the course of the implementation, guiding and driving our clients towards the best solutions for their business needs including possible new processes, tools and approaches
  • Analyse any existing systems interface requirements and business processes
  • Configure the Allocate suite of products, including the uploading of data, Roster Build, Award Rule Build, Budgeting and interfaces to Payroll systems
  • Configuration and implementation of Card Readers and Biometric time capture devices
  • Analyse, design and build Ad-Hoc reporting requirements
  • Assist clients in product testing and rollout
  • Exchange routine information with members of the client project team, including priorities, timeliness, any issues as they arise
  • Using your experience and expertise to provide advice to our clients around Change Management
  • Conduct On-Site and remote training programs for our clients to provide a good working knowledge of our workforce automation products
  • Report on project status to the Project Manager and Client Services Manager
  • Update project reporting, checkpoints and financial reporting to the agreed timescales
  • Manage risk and issues appropriately and escalate to Management when needed
  • Working with the Project Manager, continually review and ensure we are meeting the clients business goals as defined during the Implementation Planning session and that we are maximising our clients ROI
  • Completing timesheets daily and submitting by the close of business at the end of the week
  • Deliver presentations and produce demonstrations as required
  • Ensure Client Services management are informed of any new developments (technical or political) taking place with the client which may be relevant to Allocate generally.

Skills Required:

  • Excellent communication skills (verbal and written) with the client and internally within Allocate
  • Must be able to communicate effectively with all levels of management as well as end users
  • Excellent customer interfacing skills
  • Excellent time management skills
  • Ability to work effectively as a part of a team as well as individually
  • Self-motivated with a high level of energy and drive for achievement
  • Have a professional and persistent manner
  • Strong attention to detail and organisational skills
  • Strong problem-solving ability
  • Strong capacity for business requirements analysis and document preparation
  • Award Interpretation and Australian Payroll experience
  • Good interpersonal skills with Clients and colleagues alike.
  • Ensure the continuous engagement with the implementation and project outcomes from senior management within the customer.

Experience Required:

  • Experience as an implementation consultant is desirable in either a payroll, rostering or time and attendance environment
  • A technology background is desirable with experience gained in implementing and integrating software either in a client or vendor role
  • Experience as a rostering practitioner, gained preferably in a health (Acute or aged care) environment.
  • Experience in participating in requirements gathering workshops (planning, leading and meeting documentation)
  • Experience in delivering product training, both one-to-one and in small groups
  • Experience in writing user requirements and specification for development
  • Experience with SQL Reporting tools
  • Experience in measuring and delivering business benefits

Other

  • Willingness to travel interstate on projects in Australia and to New Zealand.